Salary Resume Critique Job Openings

Digital Support Specialist

cPort Credit Union
Portland, ME Full Time
POSTED ON 5/17/2024

cPort Credit Union is currently seeking a detail-oriented, Support Specialist for our Digital Banking Department. This position requires the ability to multitask, prioritize duties, research, problem-solve any issues that may arise, and respond to requests in a timely manner.

A Digital Support Specialist is the primary point of contact for Members who have eBanking related questions, or requiring troubleshooting.

Essential Duties

  • Project management support and testing support for both desktop and mobile applications
  • Communicate with Members via phone, chat, and via eBanking Message Center
  • Manage internal inbox for internal questions as well as Member follow up request
  • Monitor and build weekly, monthly, and quarterly reporting
  • Maintains up to date knowledge of bank-wide systems and new systems that are introduced.
  • Facilitate training, and create internal training guides
  • Help create knowledge based articles, and Member support Guides
  • Responsibilities are expected to grow over time

Location

This position will be located in Portland and has a remote option after successful training period.

Requirements

  • Proficient in Microsoft Office programs (Excel, Outlook, Word)
  • Experience with digital platforms and or Financial Intuition cores a plus
  • College degree or completed college coursework preferred.

Benefits

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Digital Support Specialist career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$77,860 - $108,490
Income Estimation: 
$100,951 - $135,010
Income Estimation: 
$48,077 - $66,329
Income Estimation: 
$77,556 - $138,917
Income Estimation: 
$69,475 - $99,810
Income Estimation: 
$83,217 - $139,006
Income Estimation: 
$53,327 - $79,564
Income Estimation: 
$59,889 - $80,418
Income Estimation: 
$77,556 - $138,917
Income Estimation: 
$69,475 - $99,810
Income Estimation: 
$83,217 - $139,006
Income Estimation: 
$53,327 - $79,564

Sign up to receive alerts about other jobs with skills like those required for the Digital Support Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Fit/Gap Analysis Skill

    • Income Estimation: $64,226 - $85,593
    • Income Estimation: $67,866 - $86,983

  • Needs Analysis Skill

    • Income Estimation: $66,246 - $89,459
    • Income Estimation: $67,866 - $86,983
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Digital Support Specialist jobs in the Portland, ME area that may be a better fit.

Peer support specialist

Pathways Health and Community Support, LLC., Brunswick, ME

Digital Services Specialist

PeoplesChoice Credit Union, Saco, ME

View More Jobs