Assistant Manager - Culvers

CR Management, Inc

Assistant Manager

Job Description

Objective

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

Responsible to

General Manager and 1st Assistant Manager

Duties and Responsibilities

A. RESPONSIBLE FOR GENERAL OPERATIONS AND RUNNING EFFICIENT FLOOR CONTROL

1.   Demonstrates proficiency on all restaurant positions.

2.   Able to open and close the restaurant according to best practices without other management assistance.

3.   Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meets system standards.

4.   Completes restaurant walk-throughs at specified times each day.

5.   Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.

6. Responsible for taking care of shift exchanges amongst team members due to absenteeism.

7. Responsible for completing shift assignments and for smooth shift changes.

8.   Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.

9.   Administers team member breaks according to federal and state legal requirements, while following the company’s policies and best practices.

10. Responsible for properly maintaining the cleanliness of restaurant and equipment so that it is in compliance with Culver’s standards.

B. RESPONSIBLE FOR POSITIVE LEADERSHIP AND BEHAVIORAL DIMENSIONS 

1.   Routinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety.

2.   Demonstrates and maintains a positive attitude amongst team members.

3.   Demonstrates positive and effective role modeling for team members as a coach and mentor to promote team member growth and the development of a high performing team.

4. Able to address team concerns and questions and handle them appropriately.

5. Responsible for cross-training team members productively while working with crew trainers to maximize their efforts.

6. Attends all manager and team meetings.

7.   Follows and encourages team to follow all restaurant policies and procedures while applying proper disciplinary best practices when needed.

8.   Demonstrates and ensures team is following system standards for uniform and appearance.

9.   Directs and follows up on weekly and monthly odd jobs to team.

10. Displays calm leadership throughout all shifts in the presence of team and guests.

C. RESPONSIBLE FOR GUEST SERVICE AND HOSPITALITY

1.   Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.

2.   Responsible for handling guest complaints and empowers team to handle guest comments “the Culver’s way.”

3.   Ensures team is knowledgeable concerning products and guest service.

4. Responsible for putting up advertising point of sale material and educating team as to their role in supporting the promotion.

D. RESPONSIBLE FOR INVENTORY CONTROL

1.   Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly.

2. Able to assist in the end-of-the-month inventory process.

3. Monitors daily inventory levels to ensure adequate supply for shift based on current restaurant sales.

4. Ensures shelf life, First In-First Out method of inventory rotation and tempering sheet is maintained accurately.

5. Ensures the accurate completion of the Quality Control/Safe Food Checklist.

6.   Completes inventory order accurately, using forecasts and projections based on current restaurant sales.

Requirements

Education: College graduate with a degree in hotel and restaurant management preferred, or equivalent experience.

Experience: One year of experience in a supervisory position.

Skills: Ability to effectively organize work, communicates well, be management orientated, be knowledgeable in all aspects of business, show good judgment. Basic computer experience required.

Compensation: commensurate with qualifications and experience and will reflect present market for a position of similar responsibilities.