IT Helpdesk/Technician

Crafco, Inc. has an opening for an IT Helpdesk/Technician located at the corporate office in Chandler, Arizona.

Come join our team, as an IT Helpdesk/Technician! This role is responsible for assisting users with technical issues and providing the first level of care for all IT-related subjects. The IT Helpdesk/Technician will be responsible for installations, maintenance and repair work on any computer-related equipment that supports the business from laptops, desktops, communications equipment (digital & IP phones), tablets, smart phones, printers, local area networks, wide area networks, any piece of computer related peripheral or software an end-user would be using. An IT technician must perform the majority of the mentioned tasks while providing a high level of customer service to the user.

This position offers a competitive hourly wage with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Short & Long Term Disability, Holiday, Personal, and Sick paid leave, Maternity Leave, Weekly Pay, Pay rate DOE and Tuition Assistance.

IT Helpdesk/Technician duties include but are not limited to the following and may change over time:

• Helpdesk Support, open, close, and track tickets. Respond to inquiries either in person, email, or via telephone.
• Monitor and maintain technology for maximum access, including:
  • Connecting and setting up hardware
  • Installing work stations
  • Loading all necessary software
  • Providing network access and connectivity to the staff
  • Troubleshooting all issues in a timely manner
  • Maintaining IP addresses
  • Set up/maintain/terminate user accounts and passwords
• Ensuring technology is equipped with the latest hardware and software and is accessible, where the main activities are:
  • Must be familiar with network operating system, software and hardware
  • Work within a ticketing system and create documentation for new processes
  • Must be able to work independently and in a team environment
• Must be customer service oriented.
• Some travel is required.
• Must have a degree in computer science or two year's equivalent work experience.
• Must be familiar with Microsoft 2012 & 2016 Windows Servers, and 10 operating systems
• Must be familiar with Microsoft Office 365, including Microsoft Exchange, Outlook email client and Share Point

About Crafco, Inc.

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy, check us out.

Learn more about Crafco and Ergon:

http://crafco.com

https://ergon.com/sustainability

Contact us to see if you can be a part of our TEAM.

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR..