Location Coordinator (Scottsdale)

Crafty is seeking a Location Coordinator to provide leadership and support of the daily client experience and operations at our client sites. There are a few main areas of responsibilities: client communications, quality assurance, and project management.

Client communication

You will be responsible for being the point of contact for clients for day to day responsibilities and services. You’re focused on understanding the needs of the client and proactively working to solve issues before they arise. You’re focused on making sure the client’s needs are met in elevating the on-site experience. You’ll be thinking about the client’s assortment, learning about the movement of products and the changing dynamics of the on-site experience, and will become an expert on the nuances of your client locations.

Quality Assurance

You will be responsible for the client’s perception of the quality of the onsite services. You will be onsite at the client to ensure that quality remains at a high standard without any momentary dips in service. You dictate and manage the look and feel of the space which includes signage, layout, and flow of food and beverages. If something is subpar, you fix it without hesitation. You notice when things are slightly askew and adjust. You’re focused on creating a space that is in line with the Crafty client experience.

Project Management

You will be responsible for executing on projects as they arise on the client site. This could include but is not limited to getting the right aesthetics in place, making sure equipment is working and ready to go, managing the rotating inventory, etc. You manage ongoing projects as we hold a mentality of continuous improvement. You will grow to be the expert on the client needs and the client site.

Ops Engagement

You will be engaging with and supporting on-site merchandisers at the client site who receive product, merchandise/stock the products, and service equipment at our clients’ offices. You will manage and evolve our approach to team check-ins and make sure the on-site team feels supported in their daily activities, hopping in when additional support is needed, and guiding the day-to-day operations.

What we offer

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.

Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

Who we are

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Who we are looking for

Your experience (preferences, not requirements):

• 1 - 2 years in client management
• 1 - 2 years in retail operations
• 2 - 3 years in retail management
• Project management experience

You are:

• A problem-solver: You’ve never met a challenge that you weren’t excited to tackle. You think creatively about how to approach challenges and develop solutions that drive significant business improvements.
• Calm and collected in the line of fire. This is crucial in joining our field operations team. On a day where everything that could go wrong has gone wrong, you find a way to stay positive, and even better, make your positivity contagious.
• Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all.
• Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work.
• Adaptable. You know that in the operations world, you could have all your careful plans derailed. You know how to stay motivated and adapt as the day goes on.
• Incredibly personable. Personality is everything, and you have to be a people person to succeed in this role - both face to face and in email correspondence.
• Empathetic. As a people manager, you care for those you manage. As someone who will work with various departments, you view all things with an empathetic lens.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

About Crafty

Crafty’s mission is to help companies craft better workplaces. We work with offices to elevate happiness by providing all the food & beverage services to make employees feel loved!
When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. We have since evolved into a full-service food & beverage management platform for offices across the world. Some of our biggest name customers are Yelp, Sprout Social, WeWork, Tempus, G2, and Ferrara!

Job types: Full-time

Education: No education required

Work location: On-site