What are the responsibilities and job description for the Specialist position at Crate and Barrel?
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Department Specialist
Department Specialists are critical to the success of store sales and operations. While managing a specific department in the store, they are constantly learning merchandising, problem solving, time management, and presentation skills. Their experience selling throughout the store leads to in-depth product knowledge and excellent customer service skills. By working with both internal and external customers, the Department Specialists expertise and communication skills are called upon and refined daily. The experience as a Department Specialist is the foundation on which many other positions within the store are built. A true love for customer service and passion for our products leads to success in this position.
What you'll do:
Leadership
- Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
- Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.
Job Knowledge
- Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
- Master resources provided to strengthen product knowledge and encourage omni-channel selling.
Results Oriented
- Focus on promoting brand awareness as they pertain to, or are driven by, position.
- Analyze results into actionable behaviors and goals in order to improve customer satisfaction.
Communication/Teamwork
- Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
- Drive sales in the department and its categories through product and process expertise and customer and team engagement.
What you'll bring:
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- 1 years customer service or retail experience
- Strong communication and interpersonal skills
- High school diploma/GED or equivalent
