What are the responsibilities and job description for the Design Service Coordinator position at Crate & Barrel?
Overview
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Design Coordinator.
Crate and Barrel Design Coordinators are at the heart of our customers' experience. Genuinely warm and naturally driven, you're a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun and keeps customers coming back. Under the direction and mentorship of the Assistant Store Leader, Design & Trade and Team Leader, Sales your day is dedicated to meeting daily sales goals, becoming an expert on our products, answering customers' questions and keeping the sales floor neat and welcoming.
A day in the life as a Design Coordinator...
- Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
- Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
- Ensure full understanding of all products and have a continued awareness of the most current information available.
- Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives.
- Maintain sales floor coverage and follow posted schedules with regard to area assignments.
- Maintain the store counters and displays and assist with store maintenance as directed by the management team
- Actively engage customers and assist with product selections and process all customer orders or returns.
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Communicate customer feedback to store management team concerning policies and/or product requests, problems and suggestions.
- Support and maintain store sales and service goals and standards as communicated by the Assistant Store Leader, Design & Trade.
- Support all efforts and initiatives across all business channels in an effort to maximize company sales growth and profitability.
What you'll bring to the table...
- Customer service or retail experience preferred
- Good reading, written and verbal language skills (English)
We'd love to hear form you if....
- Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
- Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
- Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
