Design Specialist

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Department Specialist

Department Specialists are critical to the success of store sales and operations. While managing a specific department in the store, they are constantly learning merchandising, problem solving, time management, and presentation skills. Their experience selling throughout the store leads to in-depth product knowledge and excellent customer service skills. By working with both internal and external customers, the Department Specialists expertise and communication skills are called upon and refined daily. The experience as a Department Specialist is the foundation on which many other positions within the store are built. A true love for customer service and passion for our products leads to success in this position.

What you'll do:

• Support and maintain store sales (including furniture and housewares products) and service goals as communicated by Assistant Store Manager or Team Leader.
• Ensure all customers are provided gracious, quick and efficient service.
• Promote design services to our customers in order to elevate their shopping experience and distinguish Crate and Barrel from competitors. This may include In-Store Design consultations, In-Home Design consultations, and virtual design consultations.
• Support eCommerce through design chat, CSC training, and Centralized Design services as needed
• Maintain awareness of all systems, products and resources while selling throughout the entire store; supporting Crate and Barrel as an evolving omni-channel business.
• Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
• Build rapport with customers by demonstrating product knowledge and the use of strong interpersonal skills
• Develop new and lasting relationships with customers through prospecting and clienteling
• Provide feedback, share observations, assessments and ongoing solutions with the Assistant Store Manager or Team Leader.

• Focus on promoting sales by maintaining a strong, visible and positive presence on the sales floor.
• Develop, share and apply furniture product expertise by staying informed of the marketplace and industry trends.

• Communicate regularly, effectively and efficiently with all company associates and business contacts.
• Support teamwork by assisting in training and development of associates
• Possess a complete understanding and awareness of applicable company policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.

• Other duties as assigned, including non-selling work, as required

What you'll bring:

• Previous customer service experience
• Ability to build/maintain a client base and provide creative furnishing solutions for customers' needs
• 6 months competitive sales or interior design service experience preferred
• Good reading, written and verbal language skills (English)
• Good communication and interpersonal skills
• Good time management and organizational skills
• High school diploma/ GED or equivalent
• Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
• Must be available to work a flexible schedule including weekends and holidays

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Types: Full-time, Part-time

Pay: $13.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Competitive Sales or Interior Design: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location