What are the responsibilities and job description for the Account Representative position at Crawford?
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At Crawford, the #1 electrical distributor across Texas and Louisiana, successful associates drive and promote our mindset of Adapt, Dare and Learn. We are focused on building customer centric strategies, inspiring, empowering, and developing our associates who adapt to change and drive and deliver results.
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Position:
Account Representative (PNP Program)
Location:
RDC/Branch
About Crawford:
If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, “Whatever it Takes!” through our mindset competencies below:
Adapt: Effectively embrace new situation and people
Dare: Appropriately challenge the status quo
Learn: Learn from others, from mistakes, and self-improve
Responsibilities
Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior
- Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products and services when they arise
- Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
- Keep records of all conversations via CRM database in a comprehensible way
- Frequently attend educational seminar/training to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Understand marketing campaigns and communicating those to customers
- Setup and Maintain SPA’s
- Promote and Setup Customer Digital Platforms
- Utilize CRM as the customer management tool
.
Qualifications
- 3 Years of Sales or previous experience in an outbound sales call role
- Basic Navigation of Eclipse, SSM and Microsoft Office
- Knowledgeable of electrical products and electrical distribution
- Strong phone and verbal communication skills along with active listening
- Ability to use CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Able to work in a team environment
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer
Crawford is a subsidiary of Sonepar USA.
Why work for Crawford?
If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, “Whatever it Takes!” through our mindset competencies below:
Adapt: Effectively embrace new situation and people
Dare: Appropriately challenge the status quo
Learn: Learn from others, from mistakes, and self-improve
Our Competitive Benefits?
401K Matching, Competitive Medical Plans (medical, dental, and vision), Paid Vacation/Sick time, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Employee Discounts, Long term and Short term disability, Life Insurance, and ample opportunities to learn and grow.
About Crawford
In 1990, Crawford Electric Supply opened its first store in Dallas, TX and began a tradition of excellence. Within five years of opening, the store was ranked #1 in the twin city market. Over the next few years, Crawford grew from just one store of 6 employees with $2 million in sales to 6 locations with $320 million in sales (Dallas, Houston, Austin, San Antonio, Fort Worth, and College Station). Always striving to be the preferred business to business provider of electrical products and solutions, each location rose to the top of their respective markets and continued to expand our footprint. Today, Crawford has grown to 25 locations across Texas and Louisiana with more than 600 associates. We are proud to serve commercial, residential, and industrial markets. Over the last 30 years, Crawford has lived up to and exceeded its motto of, “Whatever it Takes!“
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
