General Manager

Come join our team of Eagles, to learn and grow with us. We are looking for a self-motivated and results driven General Manager to lead our entire customer service team. You will work directly with the Customer Service Managers to keep their locations on track, as well as ensuring that our high standards of customer service are being hit. This will include holding your managers accountable for developing the team around them, developing themselves, as well as keeping a clean and organized showroom.

General Manager Responsibilities:

• · Maintain and promote our culture
• · Ensure exceptional customer service
• · Oversee daily business operations
• · Developing and implementing growth strategies
• · Training low - level managers and staff
• · Evaluating performance and productivity
• · Performing employee reviews
• · Researching and identifying growth opportunities
• · Goal setting
• · Formulating policies
• · Motivating staff
• · Assist with new employee onboarding and training program
• · Provide leadership support and direction to the customer service team
• · Planning and organizing
• · Part of the Core Leadership team

Requirements:

• · Minimum of 10 years of leadership experience & 15 years of customer service experience
• · Good knowledge of different business functions
• · Excellent leadership skills including goal setting, motivating, training, and mentorship
• · Excellent communication skills
• · Highly organized
• · Strong work ethic
• · Good interpersonal skills
• · Meticulous attention to detail
• · Computer literate, specifically Windows and Office
• · Proactive nature
• · Time management
• · Schedule and attend regular meetings
• · Recruiting
• · Hiring

Mission Statement

At Creamery tire we give the customer a unique tire buying experience from our friendly knowledgeable customer service representatives to our highly trained tire technicians. We achieve this with the best people, the best attitude, and the best service available in the area. We will complete our job in the timeliest manner, and with the utmost care.

Our goal is to always exceed expectations.

All team members take it upon themselves to uphold our five core values.

• · Integrity – do it the right way
• · Excellence – we will surpass the ordinary standards
• · Respect – we will treat others as we expect to be treated
• · Growth – we will expand our knowledge; every day is a chance to learn
• · Accountability – everyone is accountable for themselves and their actions

E.D.M.E.D.

EVERY DAY MEANS EVERY DAY

Benefits:

• 35 year old, family-owned company serving our community by improving the tire buying experience
• Small teams where you make a difference
• Value-driven culture focused on personal growth
• Leadership Training
• Develop and hone your leadership skills
• Paid training
• Competitive wages
• Medical, dental, and vision coverage
• Paid personal time off
• Paid holidays
• Employee discount
• Family and friend’s discount
• Uniforms
• Employee referral bonus

Creamery Tire

4123 Creamery Road Creamery, Pa.19426

4309 County Line Road Chalfont, Pa. 18914

272 Schuylkill Road Phoenixville, Pa. 19460

1036 West Germantown Pike East Norriton, Pa. 19401

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 10 years (Required)
• Leadership: 10 years (Required)

Work Location: Multiple Locations