Copyright & Support Specialist

WHO WE ARE:

Create Music Group is building the Internet generation’s version of the Walt Disney Company. Established in 2015, we are a data-driven media and technology company focused on empowering artists and creators. Named #2 on Inc’s 5000 Fastest Growth Companies in America list in 2020, our industry-leading platforms enable rightsholders, distributors, artists, labels and brands to identify and secure monetization opportunities and build new audiences. We work with superstar artists, major and independent record labels, and global media brands including Jennifer Lopez, Marshmello, and PepsiCo. Create Music Group is based in Hollywood, CA and has over 200 employees worldwide.

RESPONSIBILITIES:

The Copyright & Support Specialist will work within the CMG CMS network to ensure that various issues relating to copyright administration  are resolved in a timely manner.  The Copyright & Support Specialist will also oversee Intercom support desk tickets and provide technical feedback for users who submit tickets. 

• Routinely resolve assorted copyright issues in the CMG YouTube CMS Network
• Respond to user submitted support requests in the Intercom support desk platform
• Communicate internally and with clients about copyrighted content issues
• Prioritize high-level copyright issues and resolve autonomously
• Assist with ad-hoc tasks relating to digital rights administration
• Prevent expiry on time-sensitive copyright issues

REQUIREMENTS:

• Previous experience with music related digital rights administration
• Working knowledge of YouTube’s CMS platform
• Understanding of basic music copyright laws and concepts
• Tenacious attitude, able to make quick decisions 
• Able to maintain attention to detail while addressing a high volume of issues

You are required to bring your own laptop for this position. 

PLUSES:

• Active YouTube Certification
• Customer service experience

COMPENSATION:

Full Time, 40 hours weekly.
$17.00 an hour

TO APPLY:

Send us your resume and cover letter (in one file). After you apply, you will be redirected to take our Culture Index survey here. Otherwise, copy and paste the link to your web browser: https://www.cultureindex.com/users/ciims/processes/surveyInfo.php?cfilter=1&COMPANY_CODE=cYEX5Omste

Applications without a cover letter and Culture Index survey will not be considered.