Lead

We are seeking a Lead for the Vance Jackson Branch.

The role of the Lead is to assist the Branch Manager with the effectiveness and efficiency of the branch which consists of member engagement, daily operations, and the branch staff. The Lead serves as the first point of contact in the branch, to assist staff in handling member-related issues and daily branch operations. This role is one of maintaining the operational integrity within the branch by adhering to compliance standards as well as delivering quality service.  The Lead is accountable for their own output and providing assistance to the Branch Manager with the output of the branch staff through continuous training, development, and enforcement of compliance, quality, and quantity model.

If you have leadership or Teller/ASR experience, you should apply right away!

Highlights:

• Assist in the managing of in-branch financial transactions and member service requests, performance of account servicing and maintenance, consistency and compliance procedural measures
• Foster a culture to go beyond the transaction; to build relationships and engage with our members in a meaningful manner
• Assist with continuous training and development of staff in order to create a revitalized team primed to operate efficiently, effectively, and engage meaningfully
• Apply best practice processes to ensure optimal audit results that includes error free processing of documentation and no or few error findings

Experience:

    Required

• 3-5 years of experience as Teller and Account Services Representative preferred
• Leadership experience preferred
• Excellent customer service skills

Education:

    Required

• High School Graduate or Equivalent

Skills & Knowledge:

    Required

• Thorough knowledge of credit union products, services, policies, and procedures
• Thorough knowledge of credit union compliance requirements
• Ability to operate in a fast-paced environment and under a variety of conditions
• Excellent oral/written communication skills
• Familiarity with Microsoft Office applications (Outlook, Word, Excel.)
• Ability to coach and evaluate the work of others
• Organized and dependable

Schedule: Monday-Friday, 8:30 am-5:30 pm; Saturday, 8:30 am-12:30 pm

Level of Work: 1C

Minimum Starting Wage: $20.99 hr

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.