What are the responsibilities and job description for the Bilingual Healthcare Customer Service Specialist position at Credit Solutions LLC?
Job Title: Bilingual Healthcare Customer Service Representative
We are seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to join our team at Credit Solutions LLC. As a key member of our organization, you will be responsible for providing exceptional customer service to patients, resolving medical balances, and navigating the billing process.
About the Role
This is a full-time position that offers a competitive wage, benefits, and a dynamic work environment. Our ideal candidate will have previous customer service experience, a strong understanding of healthcare billing and finance, and the ability to learn new software quickly.
Responsibilities
- Provide exceptional customer service to patients over the phone, resolving medical balances and navigating the billing process
- Work collaboratively with patients to understand their needs and provide solutions
- Utilize strong communication and problem-solving skills to resolve complex issues
- Stay up-to-date on industry developments and best practices in healthcare billing and finance
Requirements
- High school diploma or equivalent
- Previous customer service experience
- Experience in healthcare billing and finance
- Understanding of HIPAA
- Ability to learn new software quickly
What We Offer
We offer a competitive wage, benefits, and a dynamic work environment. Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.
How to Apply
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
