Member Service Officer (Mountain View)

ESSENTIAL JOB FUNCTIONS:

Transactions & Account Maintenance

• Effectively demonstrates excellent member service skills in all member interactions. Works closely with branch management team and peers to continually develop sales and service and leadership skills.
• Works with a sense of urgency and efficiency to minimize wait time for all member requests and transactions.
• Assists members in initiation, maintenance and closure of credit union products and services by identifying their financial needs and recommending the use of appropriate products and services.
• Reviews suspicious or unusual transactions and items. Approves transactions within defined authority levels. Uses judgment along with defined policies and procedures to determine if the transaction or item is valid. Issues transaction overrides and removes flags when needed within defined authority levels.
• Updates and maintains all necessary paperwork with regard to member accounts, including member service agreements, account maintenance, certificates and any other paperwork generated by member transactions.
• Updates member information and post deposits/payments. Able to provide members with account history information and explanations of dividend interest calculations and loan payment amortization.
• Assists in the maintenance, security and safety of the branch. Follows the procedures for opening and closing the branch.

Lending Operations

• Responsible for all phases of loan origination, interviewing, processing and obtaining all necessary documentation to complete a loan package.
• Prepares and processes all documents and proceeds for approved loans, maintaining all loan documents through closing in an orderly, accurate manner.

Other duties as assigned

• Assists with notary administration as needed.
• Meets the current standards as established for the branch in the completion of all assigned duties.
• Performs other duties as assigned.

ADDITIONAL REQUIREMENTS:

• Effectively demonstrates superior member service in all member interactions. Works closely with branch supervisors to improve upon current skills.
• Works efficiently to minimize wait time for all new account and loan assistance.
• Communicates professionally and timely in person, by telephone and in writing regarding credit union membership, services and products.
• Projects a positive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute to a high level of member services.
• Adheres to the credit union’s dress code policy.

QUALIFICATIONS:

• Must be a high school graduate or equivalent.
• Minimum of six months financial institution experience required.
• Consumer loan experience is preferred.
• Must possess excellent communication skills and exercise sound judgment when evaluating loan and other member requests.
• Must have the ability to consistently meet individual and branch goals and objectives.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to work independently while adjusting priorities to meet deadlines in a fast paced environment.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.