What are the responsibilities and job description for the Service Manager position at CRG Search?
Client
Our client has been at the forefront of their industry for over eighty years, delivering forward-thinking expertise in the supply, installation, and maintenance of groundbreaking turnkey solutions for fueling stations and electric vehicle (EV) charging infrastructure.
In addition, the Field Service Team receives some of the best training in the industry with a focus on technical aptitude and product knowledge, as well as exceptional customer service!
Summary
We are recruiting for a Service Manager to join our client’s expanding team. This role is essential in organizing, planning, directing, and controlling their service department to meet both company and customer objectives. The Service Manager will oversee the Field Service Team's performance, manage staff, ensure safety protocols, and collaborate with billing and credit/collections teams. The ideal candidate will have strong leadership skills, proficiency in MS Office, and experience in service management, though the latter is not required. This position is primarily administrative, involves minimal fieldwork, and requires effective communication and planning abilities.
Location
Raleigh, NC (Onsite)
Compensation
Competitive salary bonus excellent benefits.
Primary Responsibilities
- Lead the service department as a profit center by achieving income and expense objectives.
- Recruit, train, and manage the necessary personnel for the service team, including conducting performance reviews.
- Ensure compliance with safety policies and procedures, and maintain availability of required safety equipment.
- Collaborate with billing, credit, and collections teams to provide quality service to all customers.
- Contribute to the development of service department performance standards, ensuring adherence to company policies and procedures.
- Supervise service staff to optimize personnel utilization, conduct timely and objective performance evaluations, maintain an equitable compensation structure, and establish career advancement opportunities for qualified team members.
- Hold regular meetings with staff to communicate objectives, assess department performance, and gather input for continuous improvement.
- This role is Onsite and predominantly administrative, requiring proficiency in various systems such as ERP, Field Service Management, and GPS, with minimal field involvement.
Education, Skills, and Experience
- AS Degree preferred combined with strong Mechanical aptitude.
- 3 years of experience Managing a Field Service Team.
- Leadership skills and ability to train, coach, and motivate a team of Service Technicians.
- Exceptional Customer Service Skills and the ability to prioritize and dispatch the Service Team.
- Ability to manage a department budget and maintain appropriate parts inventory.
- SAP experience is a plus.
