What are the responsibilities and job description for the Fraud Investigator position at Crisis24?
Fraud Investigators are responsible for evaluating the circumstances of a case of suspected fraud and make recommendations about future measures. They interview witnesses, complainants, and employers and research transactions and records to present investigation results and testify in court if required. The Fraud Investigator will use the latest and most up-to-date real-time information to mitigate and safeguard the company’s assets.Essential Functions*• Act under the authority of the client to coordinate and control any related standards activities• The embedded employee is expected to have up-to-date knowledge of the client’s projects to effectively provide risk mitigation plans and ensure the security of all critical assets• The embedded employee is responsible for a coherent client response on relevant program and projects pertaining to the job• Provide top-quality advice, facilitate effective knowledge management, and deliver technical assistance to project planning, coordination, monitoring and reporting in any collaboration• Collect, evaluate, and disseminate intelligence to support action plans• Work closely with the different security teams• Write security incident investigation reports to communicate the results of their investigations • Assist documenting and updating as appropriate the standards and processes ensuring that investigations are done properly following all the applicable standards• Interviewing suspects • Process and maintain a wide variety of files, logs, reports, and forms• Prepare written reports of incidents in the proper format and with correct grammar and spelling• Monitor and adhere to internal operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel• Recommending actions in fraud cases• Preparing evidence for presentation in court• Collect and preserve evidence properly*This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.Required Experience and Qualifications• Bachelor’s degree in a related field is preferred• Must have one or more of the following experiences: Business Administration, Fraud Management, Law, Accounting, Criminal Justice or Economic Crime• Must be well versed in current technologies and open source search methodologies• Competence with MS Office Suite and other database systems• Must be willing to sign an NDA and maintain strict confidentiality• Must be able to communicate effectively, both verbally and in writing• Ability to maintain a professional demeanor during stressful situations• Must be able to quickly adapt and excel in dynamic situations• Having high attention to details and being able to think strategically• Being able to interrogate persons• Having oral presentation skills• Being able to work on non-traditional hours• Having organizational skills• Being assertiveCompetencies and KASO (knowledge, aptitude, skills and other)• Multi-tasking time sensitive and detailed Operations planning activities• Industry and business acumen• Demonstrated organizational and time management skills• Successful client management experience• A demonstrated history of effective conflict resolution skills• Ability to use Investigative Databases and OrganizationsWork Environment & Physical/Mental DemandsWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:• Must undergo and meet company standards for background and reference checks, and drug tests if required• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations• Exposure to sensitive and confidential information• Regular computer usage• Ability to handle multiple tasks concurrently• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment• Close and distance vision and ability to adjust focus• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice• Frequent sitting and/or standingAAP/EEO StatementCrisis24 Executive Protection Division is an equal opportunity employer and does not discriminate against candidates/ employees on the basis of race, color, creed, religion, ancestry, age, sex, sexual orientation, marital status, pregnancy, national origin, disability or handicap, or veteran status
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