Intelligence Analyst II

Intelligence Analyst II – EISAt Crisis24, Inc, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?Summary DescriptionUnder the general direction of the Embedded Intelligence Services (EIS) Program Manager (PM), the intelligence analyst will support the analytical and watch operations needs of our client’s global security program.The analyst will conduct a variety of complex assignments within their area of responsibility. This will include both direct incident responses/emergency preparedness activities as well as in-depth research and analysis in support of the risk and security framework of the organization.The position will work remotely in Texas as a component part of a larger global team. Other positions are available as follows:Cape TownDubaiAustraliaLondonThe analyst’s schedule will approximate regular business hours Monday to Friday. In addition, the analyst will be required to participate in the client’s standard rotational weekend coverage plan, which will include availability to be on-call one weekend per quarter.We are looking for a bilingual candidate, fluent in English and Spanish.Primary ResponsibilitiesServe as regional primary point of contact for any matters reported into the client’s GSOC.Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions. Participate in 24/7/365 coverage in a follow the sun model to include some nights, weekends, and holidays.Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail, and in person to ensure effective and timely resolution when incidents occur. Prepare and contribute to the ongoing effort of providing timely risk assessments and situation reports to various business lines and stakeholders across the enterprise.Schedule, lead, and organize stakeholder incident management calls as necessary. Perform initial incident investigation to be used by the Security Operations Team for event investigation and situation management.Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business.Initiate incident notification, case tracking/management and follow through to closure. Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system.Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation.Deliver metrics and measurements supporting program evolution and validation.Provide support and participate in crisis mitigation and after-action reporting. Contribute to the development of the GSOC’s role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.Role-specific Technical Skills and KnowledgeBilingual English and Spanish RequiredForeign travel knowledge and experience preferred Customer service experience preferredKnowledge of Microsoft SuiteKnowledge of Google Earth and MapsRequirementsBachelor’s degree and/or 3 years of experience in an incident, emergency response, or operations watch officer role.Excellent written and verbal communication and presentation skills in English with the ability to articulate and translate Emergency and Security response practices to Senior Leaders in a corporate environment.Prior analytical experience related to security operations capacity or relevant experience in large, complex environments. Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed institutions and operate in fast paced and dynamic settings.Excellent project management skills and experience and the ability to coordinate several projects and lead contributors simultaneously to execute daily duties with minimal supervision.Administer and support the delivery of business and employee crisis response and emergency communication activities.Legal entitlement to work in the United States.Other duties as assigned.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.

Salary : $0