Receptionist - Full time CWP

This is a Full Time position front desk receptionist role.
Compensation: $17 - $18 per hour depending on experience
Benefits – Competitive package including medical, dental, vision, UP TO 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave.

COMPANY OVERVIEW

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve.

POSITION SUMMARY:
This position is responsible for greeting residents and meeting a variety of their needs and signing in all visitors and vendors who enter the Cristwood buildings. This position will also answer phones and triage calls to CRISTA Senior Living and all of CRISTA Ministries as needed. This position is an integral part of the Senior Living mission of providing joy and purpose to the lives of our residents.

Reception is open 24 hours a day and 7 days a week.
8:00am - 4:00pm
4:00pm - 12:00am
12:00am - 8:00am

ESSENTIAL JOB DUTIES:

• Respond to resident pull cords and smoke alarms and handle or refer as appropriate.
• Respond to alarms and handle/triage for fire and disaster.
• Greet and facilitate for residents, family members/advocates, visitors and vendors who call or enter Cristwood.
• Ensure all visitors and vendors sign in and out of buildings.
• Answer phones in a courteous and professional manner and route calls as appropriate. Telephone tree/triage for CSC and all of CRISTA Ministries.
• Meet and/or refer all needs presented to them (example: copying, faxing, selling stamps, scheduling guest apartment, elevator pads, roll-away beds, etc.) by residents of Cristwood and other areas of CSC.
• Create and distribute memos to residents and staff and distribute and/or forward the mail.
• Collaborate with HIPAA Privacy Officer to maintain strict adherence to confidentiality regulations at reception desk and within the retirement community.
• Record, coordinate and track maintenance requests.
• Inform Administrator and Business Office Manager of information and situations relevant to the safety and status of residents at Cristwood.
• Provide administrative support and assistance to the Administrator, Business Office Manager and Admissions Coordinator.
• Assemble and mail packets to potential residents as requested.
• Complete shift documentation in receptionist log, initiate incident reports and provide forms for transfers to hospitals or other facilities.
• Assist with daily mail distribution as needed.
• Check keys in and out for staff, vendors, residents and the guest apartment.
• Register, confirm and/or cancel events/bus trip reservations for residents.
• Work collaboratively with supervisor, coworkers, residents and their families.
• Perform other duties as assigned.

ESSENTIAL QUALIFICATIONS:

Christian Commitment:

• Have a personal faith in Christ and a desire to demonstrate Christ-like principles.
• Adhere to the CRISTA Christian commitment statement, practice of biblical disciplines and regularly attends departmental/ministry devotions and staff meetings.

• Prior experience as a receptionist or customer service representative or equivalent role.
• Light typing.
• Ability to respond to emergencies in a calm manner.

• Enjoy working with seniors.
• Good interpersonal skills.
• Ability to communicate with seniors in a positive, courteous, confidential and professional manner.
• Ability to handle fast-paced environment.
• Good organizational skills.
• Good judgment in responding to routine, urgent and emergent requests and situations.
• Ability to maintain detailed, neat and accurate documentation on daily shift log and other documents as needed.
• Model excellence in customer service.
• Ability to work collaboratively with supervisor, coworkers, residents and their families.