Office Manager

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way. 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that). 

Everything we do revolves around our three core principles: 

Do what’s best for our customers.  

Do what’s best for our employees. 

Don’t do things that suck. 

That's basically it. 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you). 

What can we offer you? 

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good. 
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do. 

• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good? 
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment. 
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost. 
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled. 

Who You Are

We are seeking a collaborative individual with exceptional customer service skills to join our team as our Office Manager. The ideal candidate will possess outstanding time management skills and the ability to recognize and address various needs within our office environment.

In this role, you will interact with a diverse range of individuals, including employees, the Board of Directors, the Executive Leadership Team, customers, and other guests. Strong communication abilities, coupled with a professional demeanor, are highly valued. As this position involves handling sensitive and confidential information, we expect the chosen candidate to demonstrate professionalism and discretion.

You will provide support to an office comprised of diverse individuals and be responsible for organizing, coordinating, and maintaining office administration to ensure efficiency, effectiveness, and safety. This entails managing inventory, maintaining relationships with office vendors and service providers, and warmly welcoming office guests. We strongly prefer candidates with experience in handling a wide array of administrative tasks and providing executive-level support. The ability to work independently with minimal supervision is essential.

This role is 20-hours per week, with the possibility of additional hours during periods of higher workload or special projects.

What You Will Be Doing?

• Administrative:
  • Plan and schedule organization-wide and office-wide events, including on-site meetings, new hire orientations, CEO-directed meetings, making reservations, sending invitations, arranging accommodations, and coordinating food and beverage requirements.
  • Supporting the Critical Start Culture Squad and Employee Resource Groups (ERGs) with organizing events.
  • Screen and direct company phone calls, voice mails and general emails.
  • Disseminate general office-wide and company-wide communications.
  • Coordinate and organize employee gifts, celebrations, and condolences, both scheduled and ad-hoc.
  • Manage the CEO's calendar, travel arrangements, and reservations, or delegate these tasks.
  • Provide administrative support to the Executive Leadership Team.
  • Undertake ad-hoc projects as requested by the Executive Leadership Team.
  • Schedule guests and speakers, coordinate travel and reservations, prepare agendas, and organize catering for Executive Briefing Center events.
• Reception:
  • Serve as the face of the Plano-based staff, welcoming and coordinating visitors, guests, interviewees, new hires, and other third parties.
  • Act as a point of contact among executives, employees, clients, and external partners.
  • Establish a standardized process for mail and package delivery, ensuring timely distribution to recipients.
• Office Management:
  • Foster a productive and collaborative office environment in Plano by coordinating and anticipating office-wide inventory, ordering, storage, and restocking needs.
  • Maintain all public spaces, including conference rooms, break rooms, and shared areas.
  • Manage the relationship with building maintenance and custodial staff, ensuring the delivery of a consistent level of service and promptly addressing any issues.

What You Will Bring?

Required:

• 2 years of administrative experience in a professional office setting.
• Exceptional customer service skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel).
• Ability to be highly organized and work effectively with minimal supervision.
• Ability to thrive in a fast-paced environment.
• Physically capable of lifting and stocking office and kitchen supplies.

Desired:

• Maintaining an active Notary Public commission within the State of Texas.

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive pay
• 24/7/365 availability of Employee Assistance Program 
• Hybrid work environment
• And a new Tesla... just kidding! Kudos for making it to the end. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

Application Deadline:

The application deadline for this position is June 30, 2024.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/