What are the responsibilities and job description for the Host Lead position at Crossover Health?
About Crossover Health
Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.
Job Responsibilities
Crossover Health is looking for an exceptional Host Lead to welcome and greet our members as they begin their care experience. The Host Lead is also responsible for providing leadership and direction to the Host Team. Hosts are responsible for helping members understand Crossover’s process, helping to ensure members have an exceptional member experience, effectively utilizing the technology tools of the practice, organizing group meetings, and most importantly delivering an exceptional member experience.
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Coordinates with facilities teams to help resolve clinic issues
- Oversees schedules in EMR and is responsible for auditing schedules for accuracy
- Manages waitlist and ensures that members are promptly contacted and scheduled
- Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
- Serves as a point of contact for all Hosts, ensuring the Host Team is up to speed on all updates and communication
- Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate
- Assists with workflow design and process improvement
- Provides support in organizing and attending assigned events
- Responsible for addressing and helping to solve member billing questions
- Performs other duties as assigned
Required Qualifications
- Bachelor’s degree or equivalent experience
- 3 years of experience in customer service related position
Preferred Qualifications
- Experience as a Host
- Excellent communication skills
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), or client-based systems such as Microsoft or HP.
- Leadership skills and experience working in a collaborative team environment
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member
- High level of ownership, accountability and initiative
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management
- BLS (Basic Life Support) certification
Physical Job Requirements
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Requires corrected vision, hearing and speech within normal ranges
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
