Harrington Hall Manager

Description

Position: Harrington Hall Manager

Reports to: Director of Emergency Shelters

Purpose of Position: Oversee evening operations of Harrington Hall shelter including; staff training and coaching, scheduling, client services, address safety concerns and respond to emergencies. Ensures that the environment for clients is low barrier and focused on housing first principals, is welcoming, respectful, and trauma informed.

Duties and Responsibilities:

• Advocates for the mission of the organization and upholds the agency’s values.  
• Ensures that services are delivered in accordance with agencies values and follow manager’s policies and procedures. 
• Ensures evening staff understand and follow all policies treating shelter clients with respect and dignity and policies are implemented fairly and consistently and create an environment for clients that are based on trauma informed practices.
• Conduct regular physical inspections to identify any safety concerns  
• Provide support and assistance to case management services for shelter clients to ensure all shelter residents have an active case plan and assist shelter staff with supporting the clients as they work towards their housing goals. 
• Provide support and referrals information to staff for those shelter guests with severe mental illness, chronic substance abuse and other complex needs. 
• Has operational understanding and effective collaborative relationships with other community resources     
• Work with shelter manager and HMIS department to capture nightly bed rooster and other required HMIS data   
• Conduct regular coaching/supervision with program staff 
• Assist shelter manager in completing performance evaluations in a timely manner providing staff with feedback and opportunities for growth and development.
• Ensure appropriate staff coverage of all shifts.
• Actively participate and facilitate when needed staff meetings and training opportunities.
• Be available and on call for emergencies as needed 
• Other duties as assigned.

Requirements

Experience and Education:

• Bachelor degree in social work or related field with minimum of 4 years prior supervisory experience in human services. 
• Previous experience providing trauma informed care services     
• Experience working in shelter environment preferred.

Knowledge, Skills and Abilities:

• Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team. 
• Capacity to manage and lead people. 
• Must have good communication skills and be able to identify problems related to personnel management and be able to address them.
• Ability to develop goals and objectives
• Ability to organize and prioritize work assignments
• Ability to prepare clear and concise reports and correspondence
• Ability to communicate effectively one-on-one in person and over the telephone
• Knowledge of diverse populations
• Ability to maintain confidentiality in all aspects of the work environment
• Strong computer skills and data entry required
• Requires verbal and numerical intelligence
• Bilingual with the ability to speak and write Spanish is desirable

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting; walking; lifting up to 20 pounds; reaching; carrying; speaking; listening; using office and computers; lifting of supplies and materials from time to time
• Work environment: A busy office area; constant interruptions; must meet with others on a regular basis and deal with a wide variety of people on various issues.