Customer Service

SUMMARY OF POSITION:

Responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.

ESSENTIAL FUNCTIONS:

• Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
• Maintain professional appearance and attitude at all times.
• Answer phones and greet clients as they enter the customer service area.
• Follow-up on orders that are on backorders and processing customer orders accurately.
• Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
• Call customers to communicate on order status and ETA’s.
• Liaison with outside sales reps. and managers.
• Organize and maintain the contractor area.
• Ensure all customers receive excellent customer service.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate with the warehouse department regarding order status in staged areas.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain positive communication skills and process customer orders accurately.
• Maintain an organized and efficient work area.
• Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealer’s).
• Scan all paperwork correctly (PO’s, confirmations, POD’s).
• Other duties as assigned.

REQUIRED COMPETENCIES OF THE JOB:

• Highly detail-oriented with a passion for perfection; self-motivated; exceptionally organized thrives in a team environment that is fast-paced with multiple projects.
• Ability to develop and maintain strong working relationships with internal and external parties.
• Knowledge and experience in construction industry and design material required.
• Attention to details and accuracy.
• Adherence to all company policies and procedures.
• Prudence of time management & organizational efficiency.
• Ability to operate and work independently with minimal supervision.
• Good written and verbal skills required.
• Team oriented including participation in departmental meetings.
• Must be able to remain calm in stressful situations and have a positive attitude.

PHYSICAL REQUIREMENTS OF THIS JOB:

• You will be expected to sit for long periods of time.
• Spending extended periods of time on the phone with customers.
• Some lifting may be required.

ENVIRONMENTAL CONDITIONS:

• Working inside an office environment.

QUALIFICATIONS:

• Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone and related products.
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Self-driven with a high level of energy and enthusiasm.
• Excellent relationship selling/customer focused sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills, (including ability to take accurate measurements)
• Proficient with Windows based computer applications.
• Ability to perform well in a detail oriented, fast paced environment.

EXPECTED HOURS OF WORK:

• 7:30 AM – 4:30 PM with one-hour lunch break. Overtime may be necessary as required by the supervisor or manager.

TRAVEL:

• Occasional traveling required for training and other events.

EEO Statement:

The employment practices of Crossville will be administered without regard to race, color, citizenship status, religion, ancestry, national origin, age, disability or handicap, sex, marital status, military status, pregnancy, sexual orientation, or any other basis prohibited by applicable federal, state, or local fair employment laws or regulations. It is the responsibility of every Crossville director, officer, and employee to give this policy full support by leadership and personal example. In addition, it is the duty of every Crossville director, officer, and employee to create a work environment that is conducive to this policy.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

Salary : $17 - $20