What are the responsibilities and job description for the Laboratory Processor: Crouse Medical Practice position at Crouse Hospital?
This position works for Crouse Medical Practice, a multispecialty physician practice with several locations to serve healthcare needs in the Syracuse, NY community!
Position Summary:
The laboratory processor performs and/or coordinates a variety of clerical, and sample processing procedures to ensure quality patient care on adult, pediatric and neonatal populations. The laboratory processor processes telephone requests; enters patient data and examination requisition data into the computer; acknowledges EMR orders, coordinates and performs sample send out processes; prepares all types of laboratory samples adhering to sample acceptance criteria; and distributes or dispatches samples to the correct examination location.
Principal Responsibilities:
Patient/Customer Relations
Greets and receives patients in a courteous, professional manner
Promotes and establishes favorable customer contact and relations
Answers phone calls in a courteous and professional manner to assist the caller in a timely manner
Processes Samples
Processes samples of various types for appropriate clinical testing.
Process samples for transport to various reference laboratories based on specimen requirements.
Centrifuges specimens in a timely manner and in appropriate centrifuge
Pours off/separates samples for various testing processes
Orders for Testing
Order type acknowledgments, requisition, electronic, verbal or fax
Verifies orders
Enters orders as needed
Creates collection lists/labels
Verifies completeness of order before sending out to reference laboratories
Uses Laboratory Information System & Network Information System (billing)
Correctly enters patient demographic/insurance information
Correctly enters test requests
Handles inquiries
Stores documents and records
Performs proper downtime procedures
Adds new reference testing into test compendium for all outreach labs
Collects and Receives Samples
Receives samples from outreach locations
Verifies sample receive logs to ensure all samples are accounted for before end of shift
Delivers samples to laboratory departments
Pours off urine samples and splits off stool samples as need for testing.
Other Duties as required:
Time Management control
Supply inventory control i.e. manages supplies needed in processing and orders when necessary
Tasks are completed at end of night and all samples are stored as needed
Completes Education Assignments
Attend appropriate in-services as requested and staff meetings
Follows safety guidelines i.e., PPE
Customer Service
Position Specific knowledge and decision-making skills
Education Requirement:
Work requires the ability to understand and follow oral and written instructions generally acquired through a High school diploma or equivalent.
Required Qualifications:
Previous experience with outpatient/independent laboratory testing
Excellent interpersonal and communication skills, ability to adapt to changing workloads and stressful situations.
Commitment to continuing education
Competence with PC based computer systems.
Must have flexible hours to accommodate the needs of laboratory hours of operation.
Must have a vehicle and valid driver’s license for transportation
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