Client Success Advisor (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight. About the Role: CrowdStrike offers a family-friendly work environment, which includes remote work, flexible schedules (dependent on managerial approval), and a robust leave policy. This includes a 12-week parental leave policy for US-based employees, and other comparable family-leave policies for employees residing in other countries. You are eligible to use this family leave at any time after your employment at CrowdStrike. The CrowdStrike OverWatch Elite team is seeking a customer-centric individual, proficient in CRMs, JIRA and supporting cybersecurity teams, to act as a regional advisor to OverWatch Elite’s managed threat hunting customers. In this role, you’ll work with new and existing clients, internal teams, and strategic partners, to support and build on the best-in-class globally managed threat hunting service provided by Falcon OverWatch. Partner Success Security Advisors achieve success by delighting our clients throughout the customer lifecycle experience, creating and maintaining relationships with key stakeholders, managing improvement initiatives, improving customer retention, being obsessed with our customers and partners, and handling client related tasks such as onboardings/offboardings. In this role, you will take responsibility for proof of value demonstrations, client escalations, customer engagements, and above all – ensuring our partners and clients are getting the most value out of the managed threat hunting service. Responsibilities: Serve as the initial point of contact for new Falcon OverWatch Elite clients. Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of OverWatch Elite. Liaise with teams both inside and outside of OverWatch to ensure customer satisfaction and maintain the integrity of the service. Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues. Escalate cases to management when customer satisfaction comes into question. Provide monthly reports to customers and leadership. Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer onboarding issues are fully resolved. Resolve customer problems via telephone, email, or case management system. Work with leadership to improve and manage the customer lifecycle experience from onboarding to renewal to offboarding. Build strong advisory relationships with customers/partners and continuously exceed client expectations. Maintain up-to-date account details and contact information for regional customers and partners. Identify bottlenecks, roadblocks, problems, and conceptualize effective ways to solve them. Improve the team’s internal tracking capabilities and automation. Ensure customer success through proactive check-ins, renewal meetings, and metrics review. Maintain control of the overall resolution for any escalated case, including involvement of cross-functional groups. Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal. Gather client input and feedback across the customer base to influence service roadmaps. Assess client’s usage/interaction with OverWatch Elite and ensure clients are getting value from the service. Provide additional value, engagement, and recommendations to customers that are identified as ‘at risk’ What You’ll Need: Proficiency in English, with strong written and verbal communication skills. Proven ability to convey technical concepts to both technical and executive level stakeholders. Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams. Prior experience in a customer engagement role or consulting. Demonstrable experience of working in a client-facing Cybersecurity role. Understanding of current and emerging threats Ability to demonstrate practical knowledge of security research and threat hunting concepts and methodologies. Enjoyment when working with clients in a consultative capacity. Ability to work and collaborate with out-of-region teams. Bonus Points: JIRA experience. Two (2) or more years of significant client-facing relationship management experience. Prior experience in one (1) or more of the following areas: Security Operations Incident Response Consulting Malware analysis Penetration testing Threat hunting Information security consulting Threat Intelligence Knowledge of operating systems other than Windows (Linux, Unix, Mac). Bachelor’s degree in information security or related discipline or the equivalent of four (4) years or more in the industry as job experience Experience with automation, JIRA, or project management concepts #LI-Remote #LI-JW1 Benefits of Working at CrowdStrike: Remote-first culture Market leader in compensation and equity awards Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Physical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunities Offices with stocked kitchens when you need to fuel innovation and collaboration We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. CrowdStrike, Inc. is committed to fair and equitable compensation practices. For applicants in Colorado the salary range is $112,023 - $168,035 bonus equity benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work

Salary : $112,023 - $168,035