What are the responsibilities and job description for the Reservationist/Dispatcher position at Crown Cars?
Job Title: Reservationist / Route Planner
Location: Chicagoland Area
Hours: 5 AM - 1 PM
About Us:
Crown Cars, a prestigious black car livery service, is dedicated to providing seamless transportation experiences to our clients. We're currently seeking a dedicated and detail-oriented Reservationist / Route Planner to become a vital part of our dynamic team. If you're someone who thrives in a collaborative environment and places guest satisfaction at the heart of every decision, we're looking for you!
Key Responsibilities:
- Warmly greet and welcome guests, ensuring all interactions are friendly and professional.
- Efficiently assist guests with their reservation needs via phone and email.
- Utilize a comprehensive understanding of the Chicagoland area, including traffic patterns, to assist in effective route planning.
- Promptly and courteously address guest inquiries, requests, and complaints.
- Precisely enter and manage data for reservations, cancellations, and no-shows.
- Collaborate closely with team members to guarantee that all guest experiences are exceptional.
- Assess vehicle availability and effectively manage driver assignments to accommodate reservations.
Skills Required:
- A genuine, friendly, and helpful demeanor, free from ego, focused on providing excellent customer service.
- Strong verbal and written communication skills.
- Proficiency in handling multiple phone lines with outstanding phone etiquette.
- Adeptness at multitasking and prioritizing in a fast-paced setting.
- Rigorous attention to detail in data entry and record-keeping.
- Understanding of hospitality management principles.
Our Offer:
- Competitive pay with flexible scheduling options.
- Opportunities for career progression within our growing company.
Who Should Apply:If you're a spirited individual who delights in offering remarkable guest service and you're skilled at juggling various tasks — all while keeping a cool, calm, and collected demeanor — we'd love to have you. We value team members who can maintain a friendly and cooperative attitude, irrespective of the situation. No matter if you're well-experienced or eager to learn, we encourage you to apply.
Join us in delivering first-class service while advancing your career in the livery industry. Click "Apply" now and become an integral part of our team!
-Please include any relevant experience on resume/CV
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- Morning shift
Work setting:
- In-person
Work Location: In person
Salary : $16 - $20