Operations Coordinator

Position Title:  Operations Coordinator (S2)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Supports a team (Region, District, Area, or Functional group) with assigned tasks, projects and could include, but is not limited to, the following: correspondence, various administration tasks, tracking project deliverables, dates and monitoring deadlines, provides regular and timely reports highlighting variances as they arise and managing office locations (supplies, meeting support).

Responsibilities

• Updates necessary tracking system(s) to ensure that status updates are maintained with complete accuracy.
• Creates and distributes correspondence relevant to the team, project, or program (internal and external), specifically working with our Change Management team on submitting tickets to be processed for scheduled maintenances.
• Manages financials and invoicing inbox for the District Break-Fix team, communicating with local vendors and reporting on monthly financial targets.
• Assists third-party vendors with their compliance status to ensure on-time payment.
• Supports the creation and up-keep of the District on-call calendar, updating to maintain accuracy and transparency to internal teammates.
• Communicates issues to management prior to reaching critical status.
• Develops and maintains accurate and complete files for projects and programs; continues to monitor for integrity and completeness.
• Provides ad hoc reports as requested.
• Provides additional administrative support as required, including support on quarterly inventory counts.
• Prepare and submit for purchase orders and processing of contractor invoices Various Office management functions such as supply ordering, package shipment, office vendor coordination and payment (garbage, utilities, coffee, etc.).
• Event preparation & coordination

Education/Certifications

High school diploma or equivalent

Associate degree or equivalent work experience preferred 

Experience/Minimum Requirements

One (1) years in a general business environment with project coordination and/or administrative support experience preferred 

Other Skills/Abilities

• Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
• Excellent organizational/administrative skills
• Strong interpersonal skills
• Strong Excel, Visio, Word and PowerPoint skills
• Ability to thrive in a dynamic problem-solving environment
• Ability to multi-task in a fast-paced environment
• Customer service orientation with a strong problem-solving approach
• Strong communication skills
• Basic telecommunications experience/knowledge preferred

Organizational Relationship

Reports to: Supervisor of Network Construction

Title(s) of direct reports (if applicable):  N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  

Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

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