Reservation Agent (Bar Harbor)

Under the guidance of the Director of Call Center, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regard to the room and information for the hotels. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.

Duties & Functions:

Answer all phone calls promptly and in a courteous manner.

Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.

Be knowledgeable of hotels and resorts.

Know the layout of the hotel including all room types, suites and meeting rooms.

Have a complete working knowledge of the reservation functions in the hotel.

Have a complete knowledge of our special rates and packages and know which benefits are included in each.

Secure all required information from the guest when making a reservation.

Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.

Follow up on any guest requests to ensure satisfaction in a friendly and professional 4-Key service style.

Be aware of and adhere to the rules and regulation of the Call Center.

Assist with inputting weekend third party reservations such as internet and wholesale.

Perform daily office duties and any other projects assigned by managers or Team Leads

Any other reasonable duties as assigned by the supervisor or manager.

The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Additional language ability preferred.

Job Types: Full-time, Part-time

Salary: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Work Location: One location