Logistics Coordinator I

CRST ’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.   

Job Summary: A Logistics Coordinator I is responsible for arranging the dispatch process via telephone. They act as a liaison between external customers and contracted motor carrier partners. This position serves as the first point of contact for timely scheduling and delivery of cargo. The Logistics Coordinator I is also accountable for the administrative duties associated with the role including Proof of Delivery (POD)/delivery paperwork collection and auditing, data entry, and file maintenance. 

Essential Duties and Responsibilities:

• Work closely with customers and motor carrier partners concerning cargo status and/or obtain customer information necessary to complete delivery.
• Plan routes for received orders using a computerized dispatching system to identify, group, track, and report on cargo.
• Process changes such as rescheduling, order cancellation, or modification, including all customer communication and follow-up.
• Act as a liaison between customers, clients, and motor carrier partners.
• Communicate with motor carrier partners using established guidelines.
• Effectively manage customer issues and complaints to resolution, as necessary.
• Ensures daily work assignments are complete, escalating if obstacles present.
• Timely communication is provided to each internal department to address issues and /or complaints.
• Manage the day-to-day POD process, including collection and weekly audit of documents.
• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first-call resolution, and attendance.
• Completes all assigned tasks in a thorough and workmanlike fashion. This includes the timely return of phone calls, emails, and customer, partner, and internal inquiries.
• Creates a positive and professional work environment and leads by example.
• Maintain the confidentiality of all company and client information.
• Other duties as dictated by business needs and assigned by management.

Competencies:

• Attention to Detail/Quality
• Computer Skills
• Customer/Client Focus
• Problem-Solving/ Reasoning Ability
• Standard – accountability and dependability; adaptability; communication; ethics and integrity; initiative/innovation; interpersonal skills; motivation; organization sensitivity; safety focus; and teamwork

Pay: Starting Pay is $16.00 per hour.  

Physical Demands:

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• This position requires the ability to occasionally lift office products and supplies, up to fifteen pounds.

Minimum Qualification Requirements:

• A high school diploma or general education degree (GED) required 
• One year of  experience in customer service or dispatch