Learning Solutions Advisor

Learning Solutions Advisor (Core Strengfths)

Reports To: Director of Professional Services

Employment Type: Full Time, FSLA Status: Exempt, EEO Category: Professionals

The Impact You Will Have:

As a Learning Solutions Advisor, you will work with organizations as they work to connect their people development to their business strategy. You will help design learning journeys and the supporting curriculum for leaders, managers, and their teams. Your focus will be on four priorities:

1. Pre-sales: You are the subject matter expert in the pre-sale buying journey to help prospective customers ask the right questions to discover the right solution. As the SME you will help customers with solution design, implementing elements of curriculum planning and support reinforcement through the flow of work.
2. Implementation: Support Customer Success with the implementation of RQ into a time-boxed solution. You will focus on tailoring customer pilots to provide proof-of-concept.
3. Education: Design product playbooks for educating pre-sellers, direct sellers, partner consultants and master facilitators.
4. Community: Lead the content strategy for certification and build an engaging community of internal customer champions through conferences, forums, and loyalty programs.

What You'll Do:

• Provide pre-sales support for crafting client need solutions.
• Create an excellent customer experience journey to ensure they maximize their value from Core Strengths/Crucial Learning at all lifecycle stages (starting with their implementation).
• Assist on sales presentations and serve as a technical resource to both direct Sales and Partners.
• Become a strategic advisor to your clients by providing onboarding and training on our solutions and influencing change to drive adoption across their organization.
• Hold refresher courses as needed for clients.
• Monitor and manage accounts by checking and reporting on usage and the quality of the client's experience.
• Provide ROI analysis to ensure subscription plan renewal for enterprise clients.
• Offer help and advice to Sales and Marketing leadership based on analyzing data obtained from reports and your interactions with clients.
• Seek opportunities to expand our business within client accounts and partner with client partners to grow business; communicate those opportunities to the appropriate client partner or VP.
• Work with Marketing to create Client Success collateral.
• Host webinars with subject matter experts (SMEs).
• Conduct onsite visits for key clients for onboarding, integration, curriculum design, evaluation, and other as-needed projects.
• Create forums to share best practices and new product developments.

What You'll Need:

• 5 years of demonstrated experience working in talent development for an enterprise organization.
• Bachelor's Degree (MBA or equivalent is a plus)
• Demonstrated experience and ability facilitating both in person and virtual workshops for executive level audiences
• Demonstrated experience and ability to run Certification training for other trainers
• Experience teaching and leveraging the SDI in talent development efforts
• Track record working with talent management SaaS-based products.
• Experience designing learning journeys and curriculum for leaders, managers, and their teams.
• Strong growth mindset for learning and personal development.
• Highly collaborative work style to support cross-functional project work.
• Action-oriented with a mindset for making things happen.
• Passionate about making people's work lives better through improving team relationships.
• Comfortable working in a dynamic, fast-paced environment.
• Capable of managing multiple projects and priorities.
• Excellent written and verbal communication skills.
• Ability to work independently without a great deal of supervision in an entrepreneurial environment.
• Ability to manage and interact with a dispersed team of employees.
• Proficient with technology (e.g., Salesforce, Zoom, PowerPoint, Excel, modern web apps)
• Ability to travel
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What You'll Get:

• Access to some of the richest professional development programs.
• A variety of benefits. Programs include health benefits, life insurance, income protection and retirement savings plan with employer contributions to assist with your health & financial security today and in the years ahead.
• Access to health benefits and wellness programs for employees and families.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.

The Process:

The first step is to apply to the role. If your experience matches our needs, you will be reached out to by a member of the HR team to set up a call to learn more about you. From there, you can expect to meet with the hiring manager and some other members of the team. We like to connect over the phone, via Zoom and sometimes, in person (when applicable)!

AAP:

Crucial Learning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Crucial Learning complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Crucial Learning's employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning.com.

ADA (American with Disabilities Act) Information

• Work is performed primarily in an office setting
• Operates standard office equipment to include a computer, calculator, copier, fax, telephone