What are the responsibilities and job description for the Team Lead position at Crumbl Cookies?
Successful Candidates Will:
- Be committed to learning and mastering all workplace processes
- Provide a world class customer experience in a fun, fast-paced environment
- Contribute to a positive and supportive workplace culture
- Have an adaptable work style
- Respond positively to feedback
- Be comfortable standing for entirety of shift and capable of lifting or moving 25lbs regularly
Additional Details:
Additional benefits
- Additional tips are available
- Minimum pay for position is comprised of a base wage and $4 of guaranteed tips
- Free cookie after each shift
- 50% employee discount
Requirements:
- Available to work from Monday - Saturday
- Flexible shift coverages is preferred
- Closing shift availability (until 11pm weekdays/1:00am on Friday and Saturday close)
- Early morning availability (5:00am start time)
- Previous managerial experience in the food & beverage industry is preferred
- Ability to manage 15-20 employees at a given time
- High School Diploma, preferred
- Strong understanding of business management, financial, and leadership principles
- Excellent communication, leadership, coaching, and conflict resolution skills
- Time and project management skills
- Ability to analyze processes and information, identify problems and trends, develop practical solutions and strategies
- Commitment to providing exceptional service to customers and support to staff members
- 18 preferred
Responsibilities:
- Delegating responsibilities and supervising business operations
- Maintaining knowledge and skills for baker and driver positions and fills in as necessary
- Training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and process in order to develop more effective or efficient techniques and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business
About Crumbl Cookies
Since opening its doors four years ago, Crumbl has expanded to over 350 bakeries in 40 states nationwide, making it the fastest-growing cookie company in the nation. No matter how big the brand becomes, Crumbl is a family-owned business and is proud to contribute to the livelihoods of its thousands of local franchise partners, managers and bakers. With each new bakery, Crumbl will strive harder than ever to fulfill its mission of bringing family and friends together over the world’s best box of cookies.
Pay: $14 - $16 per hour
Job types: Full-time, Part-time
Education: No education required
Work location: On-site
Salary : $4 - $14
