Customer Success Representative (Remote)

Position summary:

We are looking for a Customer Success Representative to join our Crystal team.

https://crystalblockchain.com/

Responsibilities:

• Act as primary point of contact and business partner for a dedicated portfolio of clients via in-person meetings, phone, messenger or email;
• Managing existing customer relationship end-to-end (configuration, implementation, on-boarding, training, up-sell, cross-sell);
• Identify growth opportunities to expand existing user base within portfolio of accounts to achieve and consistently exceed sales and retention goals;
• Conduct client demonstration sessions designed to address the individual needs of the account and end user with a consultative approach;
• Strategise on account retention and growth opportunities;
• Have an appreciation for the regtech marketplace and the ability to learn, comprehend, and demonstrate why and how each of our client types engages with our product and our data;
• Effectively manage contract renewals and re-negotiations;
• Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products;
• Act as the voice of the customer when it comes to change request / feature requests, provide feedback to Product Management;
• Track, analyse, influence, and communicate key metrics to build opportunities and experiences that create scale and meaningful ecosystem value;
• On a quarterly basis, prioritise business account as to the prospect of growth, risk limitations, and establish objectives aligned with company strategic plan and growth opportunities;
• Acts in a manner consistent with Bitfury’s core values and according to Bitfury’s Code of Business Conduct and Ethical Behaviour;
• Complies with standards and procedures of Bitfury’s health and safety manual and Occupational Health and Safety regulations.

Requirements and Qualifications:

• At least two (2) years of sales or account management experience;
• Self-starter that can be hands-on and work independently as well as exhibit strong leadership skills to be a member of a greater team;
• Must have exceptional planning, organisational, analytical and problem-solving skills;
• Top-notch negotiation skills and a demonstrated record of successfully closing deals;
• Multicultural approach, comfortable working with diverse cultures and mind-sets;
• Appreciation to work in a global organisation with teammates in different time zones/regions;
• Excellent communication (verbal & written) with strong interpersonal skills and a strong customer service focus;
• Solid understanding of data analytics, regulatory landscape for virtual assets and regtech in general;
• Willingness and ability to travel up to 50% of the time.