What are the responsibilities and job description for the Customer Service Manager (in-office) position at Crystal D?
At Crystal D, we're looking for a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will have a proven history of delivering outstanding customer service, leading teams, and achieving results. In this role, you will oversee our customer service department, ensuring our customers receive top-notch support and service.
Job Purpose: The customer experience is at the heart of Crystal D and the Customer Service Manager plays a key role in upholding and fostering the Crystal D brand with customers and internally with coworkers. The goal is “To turn emotions into memories” by: developing and implementing a vision for the future of the Customer Service department, planning, setting, and achieving department goals that align with the overall vision and goals of the organization, leading by example that positively reinforces Crystal D values and core purpose, and manages the work of the Customer Service department personnel to meet the needs of the company.
To be qualified for this role, this person must innately possess the following character traits.
Integrity | Gratitude | Loyal | Driven | Selfless |
Commitment | Gritty | Empathetic | Trusted | Aware |
Job Responsibilies:
- Future vision focus to deliver awareness on company objectives
- Build a strong functioning team that gets results to support the health of the company
- Leads by example through communication both verbal and wrriten and in action to inspire the team
- Establishing growth plans and implement tools to develop Memory Makers within their roles
- Manage workflow to meeth the company standard and exceeds customer expectations
- Supports and nurtures ICE to ensure our customers are receiving the WOW effect
Knowledge, Education, Experience and/or certifications:
- Requires specific knowledge in the principles of customer service. Normally acquired through 2 years of college, vocational, or technical school training resulting in an Associate’s degree or work experience equivalent.
- Management Competencies
- Training
- Empowerment
- Correction and Redirection
- Performance Evaluation
- Employee Development
- Planning
- Strategic Thinking
- Exceptional PC skills, Demonstrates high proficiency with all programs in Microsoft Office Suite
Word Demands
- Occasional (up to 2 hours per day) bending, pushing, pulling, climbing stairs, reaching, lifting, standing, walking, and grasping. When attending trade shows, these activities will increase to six or more hours per day
- Continuous (6 or more hours per day) sitting, talking, and repetitive motion, hand/wrist movement (keyboarding)
- Sensory Requirements Good eyesight, normal hearing, ability to speak clearly and to be understood in the English language
- Lifting
- Standing
- Sitting
- Walking
- Talking/Hearing
- Typing
- Reaching Up/Down
- Grasping/Turning Wrist
Benefits*
- Weekly Pay
- Paid Holidays
- Paid time off
- 401(k) match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Tuition reimbursement
- MANY Company events
- Paid Volunteer Activities
Salary: $80-95K - depeding on experience
Work Schedule
This position usually works for eight (8) hours from 7:00 AM to 7:00 PM. Our business is seasonal in nature and it is typical to work beyond the normal workday during our busy season. Has a high demand for tight deadlines. This position will experience a moderate interruption in workflow. It contains work of a very precise nature. It requires a high level of concentration over an extended period. This position will experience a moderate interruption in workflow. Travel is minimal.
Core Values
Our corporate values are the guideposts we follow in making daily decisions with each other and for our customers.
“I do what I say I will do” - Integrity
“I have an unyielding persistence to improve” - Quality
“I treat people the way I want to be treated” - Respect
“I am committed to the ongoing viability of the company.” - Commitment
“I have the burning desire to achieve in all I do.” - Passion
If you are confident that you possess the qualities we seek for our Customer Service Manager position and have a genuine passion for leading and inspiring teams, we encourage you to reach out. We’re excited to learn more about how your experience and vision can contribute to our mission at Crystal D!
Salary : $80,000 - $95,000
