Technical Services Technician

Job Description: At Crystal Group. we are fueled by creativity, technical expertise and tenacity, we push the boundaries of what is to achieve what is needed. Volatile, remote, and unforgiving edge environments demand robust technologies, flawless operation, and reliable security. That’s why Crystal Group custom-engineers intelligent, rugged computer solutions that perform without fail in the most remote and extreme conditions when safety, accuracy, and efficiency are paramount. Sounds pretty cool, huh?! Well, it is! Our mission is to solve the most difficult computer challenges with solutions tailored to specific needs and the flexibility to evolve for long-term and performance. The work we do is cutting edge and innovative, providing our team the opportunity to work on some of the most advanced technology available in the military, industrial and commercial markets. Crystal Group is fully employee owned and offers all the perks of a large company but in a culture where every employee stand out and where we support each other as we work, live and grow. We are accepting applications for our Technical Services Technician. This position will be interacting directly with customers providing urgent response in support of Crystal Group’s entire product line. This position supports efforts which include product diagnosis and repair, phone/email interaction, root cause failure analysis, and travel to customers’ locations. Duties: Documents, maintains, upgrades or replaces hardware and software systems. Relies on instructions and pre-established guidelines to perform the functions of the job. Determines root cause on any customer complaints and works with vendors to determine root cause of their component(s) failure. Project assignments will require keeping detailed documentation of all testing and associated procedures and some written reports. This individual will assist in the support and improve methods, procedures and processes used in the lab by technical staff. Requires: Education: High School or GED. Associate degree in related field preferred. Candidate with several classes completed may be considered if experienced in this area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Experience: Six months to three years of experience in the field or in a related area. Physical: Must be able to lift and carry computer servers of various sizes and weights. Miscellaneous: Job can require moderate to extensive travel when needed to support customers. EEO IS THE LAW EEO IS THE LAW (Spanish) Crystal Group Inc., is uniquely comprised of three business strengths rolled into a single entity. We are a rugged server manufacturer, a systems integrator, and a custom design and manufacturing services provider. Hiring top-quality employees who are trusted and empowered to succeed has enabled Crystal Group to become one of the fastest-growing employee-owned companies in America. Headquartered in Hiawatha, Iowa, Crystal Group is small business with a worldwide reach. We offer a competitive salary and comprehensive benefits for all our positions.