What are the responsibilities and job description for the Customer Service Project Advisor position at CSC?
As a Customer Service Project Advisor you will work with internal and external clients to develop and execute various domain-related project types. You will be responsible for managing the priorities and workload for the team, including at least one Project Coordinator, in addition to pushing multiple projects forward simultaneously while meeting or exceeding client expectations. Most importantly, you will be part of a global team with opportunities to support our clients and team members internationally. If you are a highly motivated and driven individual who is internet savvy and seeking a career working with cutting edge technology and global internet branding, this could be the perfect opportunity for you.
What you'll do for us:
• Managing Projects. Structures and directs others’ work on a number of simultaneous projects.
• Manage simultaneous projects, meeting committed timelines while achieving milestones enabling us to reach our annual goals.
• Identify the sequence of tasks and the resources needed to achieve a goal, and prioritize key action steps. Anticipate the impacts and risks of decisions and actions.
• Establish, coordinate, and maintain solid, communicative, and consistent working relationships with External and Internal Clients.
• Take initiative in improving service, processes, programs and products.
What technical skills, experience, and qualifications do you need?
• Verbal and Written Communication: Conveys ideas and facts using appropriate language considering the customer.
• Analysis and Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
• Planning and Organizing: Coordinates ideas and resources to achieve goals.
• Quality: Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance services.
• Previous project management experience.
• Proficiency in Microsoft Office; advanced Excel skills required (pivot tables, v-lookups, ASAP Utilities).
• Flexibility and agility to adapt to team’s needs.
• Ability to work independently and function as part of a team.
• Strong time management, research & analytical skills.
• Problem-solving skills.
• Exceptional attention to detail and organizational skills.
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