Location : Any CSI office. Open to location discussion.
JOB SUMMARY
Hawthorn River, a CSI Company’s Customer Care Analyst IIs provide product and application expertise to customers. They typically have in-depth knowledge of multiple CSI product offerings.
They initiate, manage and work through client projects to enhance product usage, resolving complex issues and increase product knowledge for the end users.
They provide mentorship to teammates and may lead complex projects while supporting higher profile customer relationships.
KEY RESPONSIBILITIES
Demonstrates expertise across multiple applications for preparing loan documents or loan processing and / or CSI service areas;
provides mentorship to peers less experienced.
acts as a point of escalation for issues that cannot be quickly resolved through Customer Service and requires in-depth research and analysis for resolution management.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
JOB REQUIREMENTS
Education & Certifications :
Technical education or job knowledge equivalent to a 2-year college or trade school.
Experience :
The minimum amount of relevant work experience required to successfully perform the job is at least five (5) years.
Experience with loan originations and loan documentation, required.
Experience with administering loan origination platforms or loan documentation, highly preferred.
Required Skills :
RELATIONSHIP BUILDING
This position requires regular contact both inside and outside the company at all organizational levels.
DECISION MAKING
This position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.
SUPERVISION RECEIVED
General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed by for soundness of judgement and overall adequacy and accuracy.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands :
The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires the ability to occasionally lift or move up to 10 pounds.
This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.
Not For Albany County, NY, California, Colorado,Connecticut, Hawaii, Maryland, Nevada, New York City, Washington applicants.
CSI is a leading fintech, regtech and cybersecuritysolutions partner operating at the intersection of innovation and service.
As atrusted technology company, CSI excels at driving businesses forward with aunique blend of cutting-edge solutions, decades of experience and a commitmentto authentic partnerships defined by our customer-first culture.
CSI is dedicated to providing challenging andrewarding careers for our employees across the country and offers a competitivecompensation package, including health, dental and vision insurance, paidvacation, 401k, and much more!
For more information about CSI, visit .
CSI is proud to be an Equal Opportunity Employer andall qualified applicants will receive consideration for employment withoutregard to race, color, religion, gender, gender identity, sexual orientation,national origin, age, disability, veteran status, genetics, or any otherlegally protected basis.
If you live less than one (1) hour drive from a CSIoffice, you will be required to be hybrid in-office.
LI-CV1
Last updated : 2024-05-19
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