What are the responsibilities and job description for the Service Advisor position at CSM Companies, Inc?
Wisconsin Kenworth in La Crosse is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefitsoffered. We are a successful and growing dealer group with locations in over fourstates that is looking to add another valuable member to our high performing team!
Hours for this position are approximately 2:30pm-11:00pm Monday through Friday.
Responsibilities:
- Create a positive initial contact with service customers
- Ensure that all service phone calls are handled professionally and expediently
- Work closely with shop foremen to schedule service repairs
- Perform additional duties as required by the Service Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
- Open work orders
- Discuss service issues with customer and create an accurate description of customer's service problems and requests
- Determine method of payment and explain payment requirements to customer before work commences
- Maintain communication with customer as necessary during the repair process
- Maintain complete knowledge of OEM and vendor warranties
- Close repair orders
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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