What are the responsibilities and job description for the Desktop Support Analyst position at CSZNet, Inc?
Job Description
MUST BE LOCALS TO DMV Area
OCTO - Desktop Support Analyst (711837)
Washington, DC (Onsite)
1 Months Contract
Description:
3 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones.
Responsibilities:
1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.
2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or webbased platforms.
3. Accurately tracks all service requests, incidents and change requests in OCTO's ITSM platform.
4. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support.
5. Ability to demonstrate strong communication skills both written and verbal.
**This is not a remote position and will be onsite 5 days a week. You may also be required to multiple locations throughout the city in one day.
Required/Desired Skills
Skill | Required /Desired | Amount | of Experience |
Bachelor’s degree in IT or related field or equivalent experience | Required | 7 | Years |
Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. | Required | 3 | Years |
Accurately tracks all service requests, incidents and change requests in OCTO's ITSM platform. | Required | 3 | Years |
Provide desktop support both remote and/or deskside using OCTO's designated tools for technical support. | Required | 3 | Years |
Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations | Required | 3 | Years |
Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams and Skype | Required | 3 | Years |
Must be open to cross-training and have flexibility in duties as assigned | Required | 0 | |
Skilled with Active Directory | Required | 2 | Years |
Thanks & Regards
Sai Kurella.
CSZNet Inc.,
Tel: Ext. 105
Direct:
FAX:
Our Contract Vehicles:
SBA 8(a) SDB | GSA 8(a) STARS II | Washington DC CBE | DC Supply Schedule (DC Gov) | DC IT Pipeline (CAI) | DHCF DCAS Contract |Seaport-e (Navy IDIQ) | PA SDB-M | eFAST (FAA) | CATS DoIT | Arlington County IT Contract|
Salary : $25 - $30
