Parts Specialist

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.  

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

The Parts Specialist is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to work orders.  Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service.  

Essential Duties and Responsibilities  

• Provide customer service for inside telephone sales, walk in customers, and incoming fax orders. 
• Support the parts procurement, stocking and delivery needs of the Service Department.
• Look up parts for customers and technicians. Inform customers of price, shipping date, anticipated delays, etc.
• Verify stock availability and process orders.
• Complete order form; compute total cost taking price, discounts, shipping charges, etc., into account; review orders for accuracy and completeness (e.g., price, quantity, item number).
• Notify inventory control of orders that deplete stock and/or other inventory issues.
• Call on customers to generate part sales.
• Follow-up on orders to ensure delivery by specified dates and work to expedite or trace missing or delayed shipments.
• Help resolve any customer issues or concerns.
• Perform any warehouse duties as required including making parts deliveries.
• Other duties may be assigned.

Education and/or Experience

• High school degree or equivalent
• 3-5 years of experience in parts environment, with focus on customer service/support highly preferred
• Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components). 
• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Driving is an essential function of this position and a current valid driver’s license must be maintained at all times.
• Must be able to operate a forklift.  Training and assistance in obtaining certification will be provided if needed. 

Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is frequently required to sit. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Salary : $36,200 - $45,800