Scanning Operator Level 1

CTG is seeking to fill a Scanning Operator Level 1 opening for our client in Chantilly, VA.

Location: Chantilly, VA

Duration: Ongoing contract

Purpose:

Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope:

• The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
• This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

General:

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Adhere to all logical and physical security requirements
• Able to work independently and be part of a team
• Perform backfile duties for absent coworkers
• Perform other duties as assigned by Lead or Manager

Mail/Shipping:

• Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate
• Deliver and pick-up mail on scheduled mail runs
• Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost-effective method
• Track, trace and resolve mail or courier issues
• Fully operate, clean, and maintain all shipping and mail equipment
• Contact third party service provider for mail and shipping equipment if required

Document Preparation:

• Validation/Reconciliation of boxes/files received
• Prepare a wide array of document types and conditions for scanning
• Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings
• Ability to use handheld scanner to scan the box barcode
• Insert slip sheets at the appropriate level (physical division) to establish document separation
• Identify the location of oversized document and out-sort for wide format scanning
• Identify the undersized documents that may need special handling
• Escalate exception items identified during production to the lead

Imaging:

• Operate high speed scanning equipment to convert paper documents to digital (scan, file)
• Perform visual quality check inspection of each image to ensure that the image meets the following criteria’s:
• Look for double feeds
• Folded corners that obscure content information
• Look for very light/dark threshold
• Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files
• Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work

Essential Functions:

• Prepare customer documents for the digital imaging process
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
• Other duties may be assigned to meet business needs.

Physical demands:

• Minimal to moderate physical effort required.
• Some moving of boxes and loading paper into machines will be required.
• Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

Mental demands:

• Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

Education Requirements:

• Minimum High School Diploma

Skills, Knowledge, and Abilities:

• Experience in a Customer Service environment (minimum 1 year)
• Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)
• Experience with MS Office and data programs
• Familiarity with administrative duties
• Typing speed and accuracy
• Excellent knowledge of correct spelling, grammar, and punctuation
• Strong attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks
• The ability to carefully handle and manage large volumes of individual documents
• The ability to work effectively under deadline
• A willingness to learn new skills, as well as adaptability when priorities change

Operational Soft Skills:

• Planning, organizing, executing, and controlling skills
• Ability to assess issues, define causes, and prioritize/execute solutions
• Self-initiative and results oriented while being a team player

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at 716-887-7203 or Laura.Dominguez@ctg.com. Kindly forward this to any other interested parties. Thank you!