What are the responsibilities and job description for the Customer service position at CTI Consulting?
Key Responsibilities :
- Customer Interaction : Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries resolve issues and provide information about our products and services.
- Problem Resolution : Actively listen to customers identify their needs and offer appropriate solutions. Escalate complex issues to the appropriate department or supervisor as necessary.
- Data Entry : Accurately record customer interactions and update customer information in the system. Maintain detailed and organized records of customer inquiries and resolutions.
- Product Knowledge : Stay informed about our products services and promotions to provide accurate and uptodate information to customers.
- Quality Assurance : Ensure a high level of customer satisfaction by adhering to company policies and procedures. Monitor and improve call quality through feedback and ongoing training.
- Team Collaboration : Work collaboratively with team members to achieve department goals and improve customer service processes.
Participate in team meetings and training sessions.
Qualifications :
- Education : High school diploma or equivalent. Some college coursework or a degree is a plus.
- Experience : Previous experience in a call center customer service or related field is preferred but not required. Training will be provided.
- Skills :
- Excellent verbal and written communication skills.
- Strong problemsolving and conflict resolution abilities.
- Proficiency in using computer systems and software applications.
- Ability to multitask and manage time effectively.
- Patience empathy and a positive attitude.
Qualifications : High school diploma or equivalent; technical degree or certification in CNC machining or related field preferred.
Knowledge of CNC software and programming languages (e.g., G-code). Familiarity with precision measuring tools, such as micrometers, calipers, and gauges.
Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment.
Excellent communication and organizational skills. Physical ability to lift and move materials and stand for extended periods.
Last updated : 2024-09-14
