Customer Service Operations Associate

Customer Service Operations Associate

CTL Amedica is an ISO 13485 certified and FDA registered Medical Device Company with offices in Addison, Texas. CTL designs, manufactures and distributes medical device products and systems for spinal surgeons; specifically implants and devices.

CTL Medical is currently seeking support in Customer Facing Operations and Business Development (Customer Service and Logistics) in the role of Customer Service Operations Associate. This position will be located at our headquarters in Carrollton, TX.

Duties:

· Provide phone support for inquiries from sales and hospital accounts.

· Keep records of customer interactions and transactions.

· Create new customer accounts and profiles in iTraycer as requested by Business Development.

· Create inventory related orders for customers, distributors and internal staff.

· Follow up with accounts to ensure inventory is returned in compliance with CTL Medical field inventory policies.

· Advise customers of product shortages or stock outs, and coordinate efforts to transfer inventory from other field locations to fulfill requirements.

· Support and implement Quality initiatives as directed.

· Coordinate Set Return Requests with Sales Leadership, Reps & Inventory Control Management

· Account management support- pricing, product info (i.e., - overview, product guide, surgical guide, IFU, etc.)

· Timely complaint/ feedback collection (request form completion only, regulatory finalizes and closes out remaining steps.)

· Creating or enhancing surgeon/ distributor profiles- instrument preferences.

· Other duties as assigned.

Required Qualifications:

· 1 year Customer Service Experience Preferred

· Must have reliable transportation and live in the DFW area

· Must be willing to work Monday – Friday between 8:00am and 6:30pm with flexible scheduling

· May be required to work some weekends

· Proficiency using Office Applications

Preferred Qualifications:

· Medical device industry experience

· FDA/ISO 13485 governed knowledge

· ISO 13485 knowledge

Required Education Level:

High School Diploma or Equivalent

Job Status:

Full Time, Monday through Friday, Day Shift

Location:

CTL Amedica Headquarters - 2052 McKenzie Drive, Building 1, Carrollton, Texas 75006

Company Benefits:

· Opportunity for advancement, 401k, Great health plans, Dental and vision coverage, Paid sick days, holiday and vacation days

PLEASE SEND RESUMES TO JBENVIE@CTLAMEDICA.COM

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service in a Healthcare field: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22