How much does a Customer Service Director make in the United States? The average Customer Service Director salary in the United States is $155,973 as of July 26, 2022, but the range typically falls between $133,939 and $182,501. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Recently searched related titles: Director Of Preconstruction

Jobs with a similar salary range to Customer Service Director : Information Security Compliance Manager

Based on HR-reported data: a national average with a geographic differential
25% $133,939 10% $113,879 90% $206,654 75% $182,501 $155,973 50%(Median)
Change Search Criteria
Check out Customer Service Director jobs in Virginia

Customer Service Consultant

A&H Management - Bon Air, VA

Customer Service - Work at Home

IBEX Global - Hampton, VA

Service Director

AION Management - Richmond, VA

Job Description for Customer Service Director

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2022 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Customer Service Director.

Job Openings for Customer Service Director
Those that have already made the climb...
John D. Rainey, Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2021
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Service Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
133939
182501
155973

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
146347
214443
176950
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in the United States. The base salary for Customer Service Director ranges from $133,939 to $182,501 with the average base salary of $155,973. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $146,347 to $214,443 with the average total cash compensation of $176,950.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

133939
182501

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Customer Service Director: Service Integration and Management, Customer Interaction, Service Design, Service Desk Management ...More

Salary estimation for Customer Service Director at companies like : Block, Inc., PAYPAL HOLDINGS INC, RE/MAX HOLDINGS INC

Jobs with a similar salary range to Customer Service Director : Senior Customer Success Engineer