How much does a Customer Service Director make in the United States? The average Customer Service Director salary in the United States is $170,014 as of May 01, 2023, but the range typically falls between $147,602 and $193,577. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Jobs with a similar salary range to Customer Service Director : Information Security Compliance Manager

Based on HR-reported data: a national average with a geographic differential
25% $147,602 10% $127,196 90% $215,029 75% $193,577 $170,014 50%(Median) Didn’t find job title? Click
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Check out Customer Service Director jobs in Virginia

Customer Service Representative

Edge Concepts Inc. - Alexandria, VA

Bilingual Entry Level Customer Service Specialist

Surge Staffing - Fredericksburg, VA

Job Description for Customer Service Director

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2023 View full job description

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Career Path for Customer Service Director

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John D. Rainey, Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2021
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in the United States. The base salary for Customer Service Director ranges from $147,602 to $193,577 with the average base salary of $170,014. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $164,946 to $233,747 with the average total cash compensation of $197,096.
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Skills associated with Customer Service Director: Service Operations, Service Management, Customer Support Policies, Standards and Procedures, Service Integration and Management ...More

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Salary estimation for Customer Service Director at companies like : Institute On Disability, Stanford University School of Medicine/VA Palo Alto Health Care System, Booth Holdings LLC