Customer Service Director Salary in the United States

How much does a Customer Service Director make in the United States? The average Customer Service Director salary in the United States is $134,937 as of June 27, 2019, but the range typically falls between $116,575 and $159,462. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Customer Service Director at companies like : GIGAMON INC, PAYPAL HOLDINGS INC, RE/MAX HOLDINGS INC

Jobs with a similar salary range to Customer Service Director : Senior Customer Success Engineer

Job Description

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Customer Service Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Customer Service Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
116575
159462
134937

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
125123
182151
148948
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in the United States. The base salary for Customer Service Director ranges from $116,575 to $159,462 with the average base salary of $134,937. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $125,123 to $182,151 with the average total cash compensation of $148,948.
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116575
159462

 

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Job Openings for Customer Service Director
Those that have already made the climb...
John D. Rainey , Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
See more cities