What are the responsibilities and job description for the Technical Account Manager position at CTS?
Complete Technology Solutions is looking for a Technical Account Manager to engage with customers in gathering assessment information, provide account management and ensure technology needs are being met, and bring sites into alignment with industry best practices.
Responsibilities Include:
- Create and refine client technology assessment checklists and information.
- Work with client leadership to assess and help align technology to industry standards.
- Work with internal techs and vCIO in developing client-specific strategy plans and budgets for alignment.
- Maintain, update, and phase out assigned Customers Standards templates as technology or a customer environment changes.
- Develop and maintain technical knowledge of assigned customers’ environments.
- Proactively maintain and improve customers’ infrastructure.
- Proactively plan, oversee, coordinate, track and run assigned projects tasks.
- Provide regular project reviews and report to the Operations Manager and Director as required.
- Maintain highly positive customer relationships by providing consistent value to their business.
- Maintaining project files and keeping documentation orderly
Requirements Include:
- 2-4 years of experience in an IT administration/technical support environment with strong technical acumen
- Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
- Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
- Demonstrated experience with web and internet technologies
- Strong communication (written and verbal) and interpersonal skills
- High level organizational, project management, coordination and prioritization skills
- Strong problem-solving skills and self-learning (starting)
About Us:
Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The Technical Account Manager role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.
Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking local candidates with the ability to work at client sites in the local service area (typically 1-2 hours' drive time). Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed. In other companies, this role may be called a Customer Success Manager, Technical Client Experience Manager, Technical Consultant, or Partner Alignment Leader.
Benefits Include:
- Competitive compensation ranging from $25-28/hr, paid overtime, and unlimited growth opportunities
- Vehicle provided for offsite/client visits
- You will play an active role as part of an excellent team of encouraging and successful people.
- Excellent work environment where you can meaningfully have an impact on the success of company /clients.
- We value each and every employee, along with their ideas and opinions
Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.
Complete Technology Solutions is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. Complete Technology Solutions recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $25 - $0
