What are the responsibilities and job description for the Customer Service position at CU*Answers, Inc.?
CU*Answers is currently seeking a Spanish speaking Collections Specialist to join our team!
Overview
The Collections Specialist is the focal point of assisting Credit Unions in maintaining member relationships. In this telephone extensive position, the Collections Specialist will handle outbound and inbound calls to assist borrowers with past due accounts. The Specialist will assist in determining the issue causing delinquency and working with members to bring their accounts to a current status.
The Collections Team at CU*Answers is seeking a specialist who provides outstanding customer service, able to communicate effectively, and is skillful in a call center environment. This individual will be a crucial component to not only our Collections Team, but also our Credit Union clients.
Perks of the Position
- Competitive Pay
- Eligible for salary increase after completion of 90 days
- Insurance (Medical, Dental, Vision, Short and Long Term Disability, Critical Illness and Accident Coverage, Etc.)
- Paid Time Off
- 401k with Annual Employer Match
- Education Assistance
Essential Job Functions
- Initiate and maintain contact via phone with borrowers in a past due status.
- Obtain a reason for past due account and create a budget to bring the account current.
- Document all calls and resolution efforts.
- Contact appropriate internal and external parties for research.
- Monitor delinquent activity report in order to maintain monthly delinquency goals.
- Satisfy personal goals while supporting team goals.
- Assist management in the monitoring of collections call center statistics.
- Assist other call center teams as needed.
- Other duties as assigned.
Job Qualifications
- High school graduate or GED is required.
- Ability to meet departmental standards with regard to quality, efficiency, initiative, teamwork, and overall performance.
- Excellent communication skills including written, verbal, and interpersonal.
- Possess problem solving and analytical skills.
- Has a focus on providing a customer service experience.
- Proficient in Microsoft Office such as Outlook, Excel, and Word.
- Prior consumer debt collection experience is preferred.
- Understanding of regulations regarding debt collections, compliance, and financial privacy is a plus.
- Working knowledge of CU*Answers systems is preferred.
