Manager

Job Title: Business Manager

Classification: Department Manager

Department: Business Operations

Reports To: General Manager

Principal Purpose of Job:

Ensuring that business functions and departments are operating effectively and efficiently

while developing a fair and positive work environment, one that supports the organizations

Code of Conduct, these departments include: Sales/Marketing, Retail/Onboard, Guest

Operations, Reservations/Revenue, Housekeeping, Human Resources and Accounting.

Essential Duties and Responsibilities:

? Provide day-to-day leadership for managers in each business operations department

which includes roughly 7 team members.

? Develop goals and objectives for each department on an annual basis

? Review and approve schedules for each department to achieve budgetary goals while

ensuring adequate staffing to deliver an incredible guest and employee experience

? Develop, in conjunction with department managers, training programs that support

their role and each of their team members role

? Review and assist with the staff planning that supports the organization’s guest

operations which include coordinating recruiting efforts with Human Resources

? Ensure that there is a high degree of communication is practiced across the business

operations team

? Contract Negotiations, Management, and Maintenance of Records Oversight. Maintain

an active list of obligations for the organization to ensure renewal dates are

acknowledged and any renewal terms are negotiated. Additionally, when seeking

products or services to support the organization, ensure there are always a minimum of

3 bids secured so that there is an awareness of the terms to always select the best

option for the organization

? Project Planning

? Lead Team Development

? Develop Weekly, Bi-Weekly, Monthly, Quarterly, and Annual Reporting

? Strong Servant Leader Style

Other Duties

? Establish Bi-Weekly meetings and direct reports

? Provide Commission Updates – Routinely develop reports needed by the commission so

they are kept informed of the organization’s performance, significant challenges and

meaningful successes

? Budget Development and Management

? Approval of significant department expenditures

? Maintain a positive company culture

? Support and mentor team members in each of their roles

? Possess and Maintain a Valid Driver’s License

? Other Duties as assigned

Personal Attributes:

? Intimate knowledge of equipment, tools and other company resources

? Develop all-around togetherness sense of belonging

? Patience

? Professional demeanor

? Open Communication Style

? Coaching

? Embody the company Code of Conduct

Physical Demands:

? Ability to be available on a 7-days a week basis, if needed

? Lead by Example

? Frequent lifting

? Frequent standing

Education/Experience

? Associate degree or equivalent work experience with a minimum of 5 years

management experience

Special Skills/Equipment

? Able to work a flexible schedule, including some nights, weekends and holidays

? Maintain vigilance of current and trending industry standards and norms