What are the responsibilities and job description for the Remote/Hybrid Access Representative position at Cummins Behavioral Health Systems?
Cummins Behavioral Health Systems, Inc. has a full time, Hybrid/Remote position available as a Centralized Access Representative in Avon, Indiana.
Job Summary:
Under the general supervision of the Centralized Access Team Leader. Looking for a positive, empathic, and professional individual. The Centralized Access Representative performs essential functions pertaining to admission process including inquiry, virtual access, and scheduling.
Essential Functions and job duties:
- Answer incoming calls for new consumers.
- Completion of the inquiry documentation.
- Schedule new appointments and scheduling follow-up/cancelation/reschedules appointments.
- Verify insurance to determine eligibility, deductible and co-payment amounts and obtain initial authorization and enter coverage plans.
- Direct and assist new consumers to patient portal or Cummins website to complete registration and clinical paperwork which includes completing the following:
- Send email including Guide on How to Access Portal/Cummins Website and Instructions on Downloading Google and confirm receipt of email before getting off the phone.
- Review needed forms to be completed prior to intake.
- Explain the intake process and hours of open access.
- Review, and verify, that all intake paperwork is complete and/or scanned into electronic health record and update electronic health record as needed and complete the registration process.
- This position will be hybrid/remote after 3 months.
Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.
Education and/or Experience:
High School graduate or equivalent preferred.
Minimum of two (2) years of work experience in medical or behavioral health office and or 2 years customer service.
Bilingual preferred but not required.
Qualification Requirements:
- You are required to have received at least one COVID-19 vaccine prior to your first day of employment.
- Knowledge of medical terminology preferred
- Strong computer skills, including experience with Internet and Internet usage, Excel, Word, email, and web-based applications.
- Demonstrates an ability to use good judgment for maintaining confidentiality.
- Regular and predictable attendance and punctuality.
Knowledge, Skills & Abilities:
- Ability to establish rapport quickly.
- Ability to communicate and demonstrate problem-solving skills.
- Ability to collect information from consumer and family members to determine nature and extent of consumer needs.
- Ability to maintain ethical behavior in relationship with consumer.
- Ability to provide courteous customer service to consumers and other staff members.
- Ability to multi-task, have attention to detail, strong organization skills, and a team player.
- Ability to work well under pressure in a fast-paced environment
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Benefits Include:
- Competitive salaries
- Excellent work life balance (paid time off and holidays)
- Professional and Leadership Training and advancement
- Diverse career tracts
- Comprehensive insurance package
- Clinical support from leaders in field
- Matching contributions to your 401K program
Learn about the many rewards of a career with Cummins. Apply today at: www.cumminsbhs.org
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
