What are the responsibilities and job description for the Field service technician position at Cummins Inc.?
DESCRIPTION
Diagnoses and completes less complex repairs to engines at the customers site.
This is a field service position working on heavy duty, high horsepower and marine mid-range engines. This is a customer facing role with on-call rotation every few weeks.
In this role, you will make an impact in the following ways :
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Identifies additional service opportunities with customer.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and / or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Technician Level II : Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location;
primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
5000$ Sign-on bonus available for this position
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical / Dental / Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law.
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.
Technician Level II : Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location;
primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
A current valid license is required for this role
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations
CDL would be nice to have but not required.
Nice to have but not required
RESPONSIBILITIES
In order to be successful in this role you will need the following :
Education, Licenses, Certifications :
Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permitThis position may require licensing for compliance with export controls or sanctions regulations.
Experience :
Basic level field service work experience
Intermediate level knowledge of and / or experience with engine products
Customer service experience
Hold or maintain clean driving record.
QUALIFICATIONS
Technician Level II : Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location;
primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
A current valid license is required for this role
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations
Min Salary $33
Max Salary $36
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law.
Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.
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Last updated : 2024-10-25
Salary : $33 - $36
