What are the responsibilities and job description for the Help Desk Technician position at CuraLinc Healthcare?
CuraLinc Healthcare is seeking an energetic, organized and detail-oriented help desk professional with exceptional verbal and written communication skills to join our growing team. The Help Desk Technician will be responsible for providing technical assistance and support to employees and clients with computer, telephone, hardware, and software issues. The Help Desk Technician will also respond to queries, run diagnostic programs, isolate problems, and determine and implement effective solutions.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Monitor and Respond to All Help Desk Requests in a Professional, Thorough and Timely Manner
- Provide Technical Support for Issues Related to IT Systems, Phone Systems, Software and Hardware
- Resolve Routine Office IT Issue Including Phone, Fax, Printer, AV, Access Control and Email Issues
- Assist Remote Employees
- Provide Technical Support and Assistance for CuraLinc's 24/7 Call Center
- Thoroughly Document Internal Procedures
- Create Step-By-Step Training Materials with Screenshots for Employees and Clients
- Conduct Staff Training
- Set Up New Employees
- Suggest Possible Improvements on Procedures
- Report Significant and Recurring Issues for Higher Level of Support
- Work with Technology Vendors and Manage Projects
- Must be familiar with Azure, Azure AD and InTune.
Required/Minimum Qualifications
- Proven Success as a Help Desk Technician or Similar IT Role
- BS/BA in IT, Computer Science or Related Field Preferred, But Not Required
- Strong Computer Skills and the Ability to Identify and Troubleshoot Technology Issues
- Familiarity with PC Hardware and Software - Office 365 Is a Must
- Understanding and Experience in Data Networking Including LAN, WAN, FTP, SFTP, VPN, VLAN's, WI-FI, Access Control/Surveillance System Maintenance, and Basic Audio/Video Knowledge
- Ability to Communicate Effectively with Users with Differing Levels of PC Skills
- Ability to Multi-Task in a Fast-Paced Environment
- Knowledge of RingCentral a Plus
- Familiarization with ConnectWise Automate and Control is a Plus.
This is a full-time, salaried role and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.