Customer Data Specialist

Current has completed the acquisition of Hubbell® Incorporated’s commercial and industrial (C&I) lighting business, creating a premier end-to-end lighting solutions business. This brought together two iconic businesses with deep innovation heritage, strong brands and application expertise and allows Current to be strategically positioned to now focus all investments into lighting and controls solutions. We have an enhanced distribution footprint and digital tools to service customer needs more easily, quickly and efficiently, and strong new product pipelines and shared patented technologies to deliver added value to customers. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.

The Customer Data Specialist will be responsible for maintaining our customer partner records and the necessary transaction means to intake orders and delivery invoices. The role will facilitate customer master and condition table setup, build audit mechanisms, and resolve trading partner issues with urgency, efficiency, and compassion. The specialist will primarily work in SAP and build strong cross functional work groups with the IT EDI support team and the Finance Risk & Accounts Receivable team members. They require strong professional demeanor and great initiative as they must deliver exceptional customer service and decision-making leadership to keep trading partners accurate and stable. The Customer Data Specialist will report to the Director of Sales Reporting and Analytics. 

Duties and Responsibilities:

• Create & maintain customer records in SAP for our sold-to, bill-to and payer account groups.
• Perform necessary ERP queries and winshuttle scripts for analysis and mass maintenance.
• Collaborate with ERP and B2B teams to setup and maintain automation of trading partner data.
• Key point of contact between trading partner EDI teams and internal EDI technical teams, providing EDI setup requirements to technical teams, both internal and external
• Project manage and oversee testing with any new trading partners to confirm EDI setup and messaged sent/receipt between trading partner and internal EDI technical teams
• Monitor and facilitate resolution on EDI order entry errors and all Billing Deliveries for EDI & Email methods.
• Support accurate maintenance of all customer record fields dependent in sales reports and business operations such as but not limited to Sales and Distribution channels, Partner Functions, Payment Terms, Price Procedure, Customer Group attributes, and Delivery Plant.
• Effectively communicate, verbally and in writing, with customers/consultants/ business partners at all levels of management to identify and investigate complex problems that cannot be resolved at the initial point of contact and require a customized response for issue resolution. 
• Lead standard operating procedure (SOP) documentation and customer requirement profiles for reliable business reviews.

Qualifications

• Bachelor's Degree from an accredited college or university or equivalent work experience and education.
• Ability to comprehend and follow verbal and written instructions.
• Collects and researches data.
• Processes data accurately.
• Maintains a positive, empathetic, and professional attitude toward customers.
• Advanced level knowledge of Microsoft products and order processing systems.
• EDI experience required, with knowledge of key file types including 856, 810, 850, 855, 820, 940.
• SAP SD Experience preferred.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.  This salary range is $60,000-80,000. 

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Additional information

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.  At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com