What are the responsibilities and job description for the Area Manager position at CUSHMAN?
Job Title
Area ManagerJob Description Summary
The Area Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The Area Manager will have some direct property oversight in addition to assisting and directing Property Managers in the portfolio.Job Description
Job Description
- Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability
- People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover
- Marketing - Driving revenues with thorough understanding and analysis of competition and development of creative marketing programs
- Leading by example - Instilling, maintaining and modeling the C&W Services’ mission to be the best national management company
- Supervise day-to-day operations of entire on-site team, ensuring that all Company policies and procedures are being followed
- Maintain effective on-site staff through interviewing, hiring, and terminating as necessary
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
- Manage and maintain all aspects of overall community budget and finances
- Work with leasing staff to ensure that leasing/marketing goals are being met
- Maintain positive relations with all community vendors
- Coordinate special projects as requested by supervisor
- Perform any other related duties as required or assigned
Qualifications
High School diploma or equivalent
Strong background in office services/janitorial services or related field preferred
Strong organizational and time management skills
Excellent communication and negotiation skills
Good customer service skills
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.