What are the responsibilities and job description for the Client Experience Specialist I position at Custom Decorators Inc?
Custom Decorators, Inc. (CDI) is the premiere in-home design and installation service for major retailers in North America, specializing in custom-made window blinds, shutters, and drapery. Our professional designers and installers across the U.S. and Canada provide homeowners with expert guidance, the highest quality products, and professional installation. We manage all aspects of our clients' projects from the creative concept through the ordering process and installation. For over 25 years, our innovation, expertise, and value have offered the ideal shop at home solutions for our clients' window fashion needs.
Job Summary
The Client Experience Specialist (CES) is part of the Client Experience Department, which consists of Scheduling, Order Entry/Processing, Installation Services, and Customer Service. The Client Experience Specialist will be assigned to one of these four specialty functions but will have the opportunity to cross-train and support multiple functions within each specialty. The CES will also include a level designation (I, II, or III) with the following experience and role distinctions:
- CES I Entry level role, with minimal CDI and/or functional experience.
- CES II Demonstrated performance to be high level of productivity and quality and/or significant functional experience. Typically, cross-trained to perform multiple functions within the CES department. May include lead responsibilities such as training, reporting, work management, and escalation support.
- CES III Key leadership support for supervisor. Responsibilities include CES training and coaching, reporting, work management, and escalation support. Typically seen as a supervisor-in-training role.
